Job opportunity

We currently have one full-time, permanent vacancy for immediate filling.

A Pool will also be running for a period of 12 months.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

This role supports the Coordinator Ticketing and Membership, to administer the Museum's event ticketing system, for exhibitions, programs and education bookings.

In addition the role supports the administration of the Museum membership program, with a focus on acquiring new members and identifying and maximising opportunities and sales across the three tiers of the Museum’s membership portfolio.

About you

We are looking for a dynamic, self-motivated individual who loves working in a positive team environment, enjoys a challenge and wants to make a difference.

The successful applicant will be expected to:

• Deliver an annual membership plan spanning campaigns and events, across all Museum locations.
• Work with the Manager to identifying opportunities to improve processes for the membership program.
• Deliver the member life cycle i.e. sale and payment, new member communications, member benefit administration and renewal process.
• Act as the main point of contact for members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating databases in a timely manner.
• Assists in coordination various promotions, signage and membership activities.
• Liaise with Visitor Services staff to assess daily processes related to the ticketing function, to ensure that an efficient and effective workflow is maintained.

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV including the contact details of two referees.
• A statement of no more than two (2) A4 pages addressing the following two (2) essential work-related requirements. Please provide relevant examples to support your claims:

1. Experience and working knowledge of large scale ticketing systems, including experience in Customer Relationship Management, ticketing event builds and sales reporting.
2. Experience in the coordination and delivery of a membership program.

The remaining work-related requirements will be assessed at a later stage in the recruitment process.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources on (08) 6552 1718.

Further Information

If you would like further information on this opportunity please contact, Jason Fair, Director Engagement on (08) 6552 7812.

Eligibility to Apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

Pool Recruitment

This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this pool, may be considered for subsequent, similar vacancies with the WA Museum for the duration of the pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the WA Museum for a period of six (6) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.