Job opportunity

We currently have one full-time, permanent vacancy for immediate filling.

A Pool will also be running for a period of 12 months.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The Coordinator Ticketing and Membership role is a critical part of the audience development team, supporting the Manager and Director of Engagement, with oversight of the museums ticketing system, membership program, customer relations teams and audience insights.

About you

We are looking for a dynamic, self-motivated individual who loves working in a positive team environment, enjoys a challenge and wants to make a difference.

The successful applicant will be expected but not limited to the following:

• Oversee all facets of the Museum’s event ticketing system, the ticketing process, and including all stages of the visitor journey, to ensure high quality customer service to all visitors.
• Work with stakeholders to ensure that visitor satisfaction and customers service ratings are consistently at a high standard.
• Maintain quality control of the highly critical and sensitive ticketing and customer relationship system following best practice, adhering to legal and legislative requirements.
• Develop, review and implement relevant documentation, including policies, procedures and operating procedures for the Tessitura ticketing solution.
• Ensure appropriate training opportunities and learning resources are made available to staff to utilise the Tessitura ticketing solution.

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV including the contact details of two referees.
• A covering letter no more than two (2) A4 pages outlining your experience with managing a team in a ticketing industry to ensure that a high level of customer service is achieved through ticketing, sales and general enquiries.

The remaining work-related requirements will be assessed at a later stage in the recruitment process.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources on (08) 6552 1718.

Further Information

If you would like further information on this opportunity please contact, Jason Fair, Director Engagement on (08) 6552 7812.

Eligibility to Apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.

A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

Pool Recruitment

This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this pool, may be considered for subsequent, similar vacancies with the WA Museum for the duration of the pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the WA Museum for a period of six (6) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.