Job opportunity

We are seeking to create a pool of suitable applicants for the position of Student Services Officer. 

Appointments may be made on a full-time, part-time, casual, permanent or fixed-term basis with possible further term and/or permanency.

The Department
At the Department of Training and Workforce Development we support Western Australia’s training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.

We’re an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders.

Find out more about our work by visiting our website www.wa.gov.au/dtwd 

The Role
The Student Services Officer provides customer service and admissions support to international students enrolling in WA TAFE colleges and government schools across the full student lifecycle. This includes handling enquiries and student leads, processing applications and enrolments, maintaining accurate student and financial records, and supporting ongoing student administration.

The role delivers high‑quality service via telephone, email, call centre, and face‑to‑face channels, and plays a key role in the accurate calculation, collection, and recording of student fees to ensure compliance and data integrity across student management systems.

Success in this position requires strong attention to detail, a customer‑focused mindset, and the ability to work collaboratively in a fast‑paced, high‑volume environment. 

Key Skills & Experience:

• Proven experience delivering high‑quality customer service
• Strong communication and interpersonal skills
• Well‑developed administrative and data entry skills with a high level of accuracy
• Ability to manage competing priorities and meet deadlines
• Experience working effectively within a team environment
• Confidence in applying policies, procedures, and systems accurately

For further information on the role and its requirements, please refer to the attached Job Description Form (JDF).

As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.

Employee Benefits
You will have access to a range of benefits which may include:

• Flexible work arrangements including flexitime and working remotely;
• Flexible leave arrangements, including study leave;
• A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;
• Career and professional development programs and opportunities; and
• Salary packaging options.
• Free onsite parking.

Want to know more?
For full details of the role, eligibility requirements and what we are looking for, read the attached job description and application package. 

If you have any questions about the position, please contact Pietra Simonetti, Manager Customer Services on (08) 9218 2119 or email Pietra.Simonetti@dtwd.wa.gov.au

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, including alternate methods of communication, please contact Human Resources via dtwdhr@dtwd.wa.gov.au or via (08) 6551 5071.

How to apply
Applicants are required to apply online and need to submit an application consisting of:

• a comprehensive Curriculum Vitae (CV) or resume, providing sufficient information to enable an assessment of your skills and experience relevant to this role and
• a brief covering letter not exceeding one page outlining your skills and experience regarding the following two criteria:
  • Well-developed administrative skills, in particular data entry requiring a high level of speed, accuracy and attention to detail in a high-volume processing environment.
  • Demonstrated ability to work collaboratively as part of a team, contributing to shared workloads, consistent processes, and positive service outcomes.

To submit your application, please click on the Apply for Job button.

If you require assistance or cannot access the attachments, please contact us on (08) 9203 3735.

Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted. 

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months. The Department may conduct further search activities after the closing date, if required, to extend the field of applicants. 

Applications close Wednesday, 27 May 2026 at 4:00pm (WST)