ChemCentre is Western Australia’s leading provider of chemistry and forensic science services. We provide a comprehensive range of scientific services, working with a wide range of clients including Government Agencies, universities, industry and the general public. Through the provision of chemical information, advice and analytical services ChemCentre mitigates risk to government, protects the community and the environment and supports sustainable development.
The Scientific Services Division provides services including complex chemical analyses, problem solving and investigative and collaborative research projects. These activities involve the environment, public and occupational health, emergency response, state based industries and State development. The Division also provides an analytical and consultative service to Government Departments and commercial agencies involved in health administration, agriculture and highly specialised analytical and advisory services.
About the role
The Client Liaison Officer plays a key role in delivering responsive, professional client engagement for the Scientific Services Division at ChemCentre. ChemCentre is seeking an experienced and motivated individual with strong customer skills excited by the opportunity to make a meaningful contribution to supporting Divisional performance through efficient service.
Reporting to the Director SSD and Managers, you will proactively build, maintain and strengthen effective relationships with key internal and external stakeholders. You will be able to translate client requirements into commercially and technically viable outcomes that aligns with ChemCentre laboratory capabilities.
The successful applicant will possess highly developed communication and interpersonal skills enabling to build professional credibility and influence positive outcomes, foster collaboration, and promote ChemCentre as the laboratory of choice for both routine and non-routine fee-for-service chemical analyses. In addition, you will develop and implement marketing and communication materials tailored to a scientific or technical services environment to support improved business outcomes for the SSD.
Please refer to the Job Description Form (JDF) for further information about the role.
This is a permanent full-time position.
Suitable applicants may be considered for like positions within 12 months from the date of finalisation of the selection process.
The position is located in Building 500, Resources and Chemistry Precinct, Manning Road, Bentley.
Eligibility
To be eligible for a permanent position, Australian Citizenship or Permanent Residency is essential.
ChemCentre does not currently participate in employer visa sponsorship arrangements.
Upon appointment, applicants will be required to provide a National Police Clearance and pass a Fit for Work test (completed prior to commencement).
What we offer
We offer the opportunity for you to be part of an innovative and supportive work environment with flexible work conditions in a modern and technologically advanced facility. ChemCentre provides opportunities for continuous professional development and learning as part of maintaining a high calibre and accredited organisation.
How to Apply
Applicants are required to submit:
- A fully completed online application form (this is generated when you select ‘Apply for Job’ button) which includes the names and contact details of two (2) professional referees. It is preferable for one of your referees to be your current supervisor or manager.
- A comprehensive CV.
- A written statement (no more than 3 pages) demonstrating your ability to meet the following role specific criteria, as listed in the JDF attached:
Essential Criteria 1: Demonstrated knowledge of laboratory analyses and workflows within a commercial client-focused organisation including the timely coordination of responses to complex quotes and tenders
Essential Criteria 2: Demonstrated ability to proactively build and sustain effective relationships with internal and external stakeholders, with proven experience translating client requirements into commercially and technically viable outcomes.
Essential Criteria 3: Highly developed interpersonal and communication skills, including consultation and facilitation with the ability to influence outcomes.
Essential Criteria 5: Well-developed digital and information management skills, including effective use to support quoting, reporting, and client engagement.
The remaining Work related criteria (selection criteria) will be assessed at a later stage of the recruitment and selection process.
During the selection process, you may be assessed on your ability to fulfill the responsibilities of this position in accordance with ChemCentre Values. If you have any questions regarding this, please contact the person named in this advertisement.
Information
For more information about ChemCentre please visit www.chemcentre.wa.gov.au and for more information about specific job-related contact Sophie Hancock, Director Scientific Services, on 08 9422 9936 during normal business hours.
If you have any access needs that require adjustment to allow you to fully participate in the application and interview process, including alternative methods of communication, please contact hr@chemcentre.wa.gov.au or call on (08) 9422 9800.
For information and assistance with preparing your application, please refer to Jobs and Skills WA
Equality and Diversity Statement
ChemCentre is committed to attracting and retaining a culturally diverse workforce through supportive and inclusive work practices. We value the different perspectives, experiences and backgrounds that diversity brings to our workplace. We encourage applications from Aboriginal and Torres Strait Islander people; people with disability; youth; people of diverse sex, sexualities or gender; and culturally and linguistically diverse people.
Closing Date: Applications should be submitted on or before Monday 4 May 2026, 5:00PM AWST.
