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Emergency Relief and Support Business Services Officer
Division: Business Services
Position No: Pool Ref COM5826
Salary: Level 5, $105,167 - $114,938 pa + Super - PSCSAA 2024
Work Type: Permanent - Full Time
Location: Fremantle
Closing Date: 2026-05-15 4:00 PM (YYYY-MM-DD)

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

Under Western Australia’s State emergency management arrangements, Department of Communities is the support organisation responsible for providing and coordinating emergency relief and support services in respect of an emergency arising from any of the 28 hazards prescribed in legislation.

Communities Emergency Relief and Support (ERS) team support people and communities by working in partnership to plan and prepare for emergencies and coordinate immediate and long-term support for people in the response and recovery phases of emergencies.  

The Opportunity

As an ERS Business Services Officer, you will plays a key role in supporting the Business Support functions of the Directorate, including finance, HR and workforce management, logistics, administration, and knowledge and information management.

The ERS Business Services Officer is responsible for the day-to-day management and maintenance of the Directorate’s online tools and resources. This includes the ERS Publishing Site on Communities’ intranet, which provides resources and information about ERS to the broader Department, and the ERS Collaboration Site, which serves as a central point of collaboration, information, and document sharing for ERS staff. Additionally, the ERS Business Services Officer is responsible for ensuring the effective use of Microsoft productivity applications, such as MS Teams, to support ERS operations and incident management.

The ERS Business Services Officer works collaboratively across the Directorate to identify and respond to business improvement opportunities that support the overall effectiveness of ERS operations.

The Department offers great benefits including:

  • Employer contributions of 12 per cent to your superannuation – using a GESB Super - GESB fund or another super provider of your choice.
  • Access to flexible working options.
  • 20 working days of annual leave (pro rata for part-time).
  • Up to 15 days of personal leave (pro rata for part-time).
  • Up to 3 additional public sector holidays in lieu per year. Subject to eligibility.
  • Access to mentoring programs.
  • Access to the Fitness passport program.
  • Free access to a confidential employee assistance program for you and your family, which includes psychology and counselling services.
  • 5 days of cultural and ceremonial leave.
  • 5 days bereavement leave.

Flexible working arrangements including:

  • Flexi and banked leave
  • Working from home
  • 9 Day fortnight
  • Flexibility in start and finish times

Interested in learning more?

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact  Mervyn Elly, Manager Business Support and Systems, on 0432 836 136 via phone call only.

There is currently one (1) permanent position available for immediate filling.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (permanent) that arise within the next 12 months across the Department of Communities. 

Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

  1. A current resume/CV.
  2. A two [2] page written application addressing 1, 3, 4 & 5 of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
  3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
  4. An application form (for hard copy applications only).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.


Attachments:
- Application Form
- Information for Applicants
- JDF - ERS Business Services Officer - L5 docx.docx

You can view and print these PDF attachments by downloading Adobe Reader.
Position Title
Emergency Relief and Support Business Services Officer

Agency
Department of Communities
Salary
Level 5, $105,167 - $114,938 pa + Super - PSCSAA 2024
Location
Fremantle
Unit/Division
Business Services
Branch
ERS - Strategy & Capability and BusServs
Work Type
Permanent - Full Time
Position No.
Pool Ref COM5826
Closing Date
2026-05-15 4:00 PM
Position Title
Emergency Relief and Support Business Services Officer
Branch
ERS - Strategy & Capability and BusServs

Location
Fremantle
Work Type
Permanent - Full Time
Position No.
Pool Ref COM5826
Salary
Level 5, $105,167 - $114,938 pa + Super - PSCSAA 2024
Closing Date
2026-05-15 4:00 PM
Agency
Department of Communities
Description

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

Under Western Australia’s State emergency management arrangements, Department of Communities is the support organisation responsible for providing and coordinating emergency relief and support services in respect of an emergency arising from any of the 28 hazards prescribed in legislation.

Communities Emergency Relief and Support (ERS) team support people and communities by working in partnership to plan and prepare for emergencies and coordinate immediate and long-term support for people in the response and recovery phases of emergencies.  

The Opportunity

As an ERS Business Services Officer, you will plays a key role in supporting the Business Support functions of the Directorate, including finance, HR and workforce management, logistics, administration, and knowledge and information management.

The ERS Business Services Officer is responsible for the day-to-day management and maintenance of the Directorate’s online tools and resources. This includes the ERS Publishing Site on Communities’ intranet, which provides resources and information about ERS to the broader Department, and the ERS Collaboration Site, which serves as a central point of collaboration, information, and document sharing for ERS staff. Additionally, the ERS Business Services Officer is responsible for ensuring the effective use of Microsoft productivity applications, such as MS Teams, to support ERS operations and incident management.

The ERS Business Services Officer works collaboratively across the Directorate to identify and respond to business improvement opportunities that support the overall effectiveness of ERS operations.

The Department offers great benefits including:

  • Employer contributions of 12 per cent to your superannuation – using a GESB Super - GESB fund or another super provider of your choice.
  • Access to flexible working options.
  • 20 working days of annual leave (pro rata for part-time).
  • Up to 15 days of personal leave (pro rata for part-time).
  • Up to 3 additional public sector holidays in lieu per year. Subject to eligibility.
  • Access to mentoring programs.
  • Access to the Fitness passport program.
  • Free access to a confidential employee assistance program for you and your family, which includes psychology and counselling services.
  • 5 days of cultural and ceremonial leave.
  • 5 days bereavement leave.

Flexible working arrangements including:

  • Flexi and banked leave
  • Working from home
  • 9 Day fortnight
  • Flexibility in start and finish times

Interested in learning more?

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact  Mervyn Elly, Manager Business Support and Systems, on 0432 836 136 via phone call only.

There is currently one (1) permanent position available for immediate filling.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (permanent) that arise within the next 12 months across the Department of Communities. 

Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

  1. A current resume/CV.
  2. A two [2] page written application addressing 1, 3, 4 & 5 of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
  3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
  4. An application form (for hard copy applications only).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments
- Application Form
- Information for Applicants
- JDF - ERS Business Services Officer - L5 docx.docx


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