Job opportunity

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity

The Senior Support Officer is responsible for delivering high-quality, proactive, and solution-focused service that meets customer needs. This includes providing Help Desk support to users, assisting in the development, operation, and documentation of systems to maximise their capabilities, and supporting system training to ensure user requirements are met. Additionally, the role involves offering guidance and assistance to less experienced Support staff, helping to build team capability and maintain effective service delivery.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Troy Johnson, Manager User Support, on 0432 837 172.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies fixed term or permanent  that arise within the next 12 months across the Department of Communities. 

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A 2 page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace.

Please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.