This recruitment pool will run for a period of twelve (12) months and may be used to fill ongoing fixed term contracts and permanent opportunities.
Currently, there are two (2) full time, fixed term contracts available for immediate filling.
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
The level 5 Project Officer ACCESS is responsible for managing the Department’s complaints, compliments and suggestions service. The Project Officer will manage a team of Assistant Project Officers and will coordinate, monitor and respond to prisoner and community complaints received by telephone, mail or electronically. The Project Officer will provide a central point of contact to ensure the coordination and administration of all feedback lodged by offenders, clients and the community.
The level 4 Assistant Project Officer ACCESS is responsible for providing assistance to the Project Officer in the development, investigation and review of the Department’s complaints, compliments and suggestions services that form the basis for the ACCESS functions within the Department. The Assistant Project Officer will coordinate, monitor and respond to prisoner and community complaints received by telephone, mail or electronically. The Assistant Project Officer will provide a central point of contact to ensure the coordination and administration of all feedback lodged by offenders, clients and the community.
Eligibility
To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
Benefits and opportunities
- Flexible working arrangements.
- Career pathway opportunities.
- Learning and development opportunity programs.
- Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
- Check out the attached Applicant Information Pack to find out other benefits of working for Justice.
Application process
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
- Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
- Provide a statement of no more than two (2) pages that demonstrates your suitability by outlining your experience and skills in managing complaints within a large organisation. Please provide examples to support your claims and clearly identify which role(s) you are apply for.
- Contact details of two (2) recent work related referees, with one (1) of them being your current Line Manager where possible.
All of the Job Related Requirements and Role Specific Criteria listed on the JDF will be assessed at a later stage in the recruitment process.
Pool Recruitment
This pool will be open for a period of twelve (12) months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.
The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice for the duration of the pool.
Candidate Search
If required, we may choose to supplement the field of applications by conducting a Candidate Search.
For Further Job Related Information
If you would like further information regarding the vacancy please contact Samantha D’Arcy, A/Director Operational Compliance on (08) 9264 6120 for a confidential discussion.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.
Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘For Further Job Related Information’ section or contact the Diversity and Inclusion team on WorkforceDiversity@justice.wa.gov.au or (08) 9264 1700 for a confidential discussion.
Submitting your application
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.
