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Manager Information Governance & IM User Support
Division: Business Services
Position No: 011256
Salary: Level 7, $139,860 - $149,485 pa pro rata + Super - PSCSAA 2024
Work Type: Permanent - Full Time
Location: Fremantle
Closing Date: 2026-05-21 4:00 PM (YYYY-MM-DD)

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

About the Information Services directorate

Information Services deliver the management of the Department's information, in all its forms, as well as the technology associated with the creation, capture, storage and dissemination of our information.

The Opportunity

As Manager Knowledge Management and IM Systems Support you will be responsible for:

  • leading, developing and implementing Knowledge Management strategies and practices across the Department
  • the provision of second level Systems Support services (Help Desk) for the Department’s Electronic Documents Records Management System (EDRMS).
  • managing and monitoring allocated Human, Financial, Technological and Information resources to deliver these services in an efficient and timely manner.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Bernadette Doolan, Director Corporate Information, on (08) 6215 2528.

There is currently one [1] permanent, full time position available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

Our Benefits

Some of the great benefits offered by the Department include:

  • 3 days additional public sector holidays per annum
  • 15 days personal leave (pro rata for part-time) per annum
  • 12% superannuation, full employer contribution
  • Professional development opportunities and study leave/assistance
  • 20 working days of annual leave (pro rata for part-time) with an annual leave loading payment

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

  1. A current resume/CV.
  2. A three [3] page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
  3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
  4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.  

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.


Attachments:
- Application Form
- Information for Applicants
- JDF - Manager Knowledge Management and IM User Support - 011256 - L7.docx

You can view and print these PDF attachments by downloading Adobe Reader.
Position Title
Manager Information Governance & IM User Support

Agency
Department of Communities
Salary
Level 7, $139,860 - $149,485 pa pro rata + Super - PSCSAA 2024
Location
Fremantle
Unit/Division
Business Services
Branch
Corporate Information
Work Type
Permanent - Full Time
Position No.
011256
Closing Date
2026-05-21 4:00 PM
Position Title
Manager Information Governance & IM User Support
Branch
Corporate Information

Location
Fremantle
Work Type
Permanent - Full Time
Position No.
011256
Salary
Level 7, $139,860 - $149,485 pa pro rata + Super - PSCSAA 2024
Closing Date
2026-05-21 4:00 PM
Agency
Department of Communities
Description

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

About the Information Services directorate

Information Services deliver the management of the Department's information, in all its forms, as well as the technology associated with the creation, capture, storage and dissemination of our information.

The Opportunity

As Manager Knowledge Management and IM Systems Support you will be responsible for:

  • leading, developing and implementing Knowledge Management strategies and practices across the Department
  • the provision of second level Systems Support services (Help Desk) for the Department’s Electronic Documents Records Management System (EDRMS).
  • managing and monitoring allocated Human, Financial, Technological and Information resources to deliver these services in an efficient and timely manner.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Bernadette Doolan, Director Corporate Information, on (08) 6215 2528.

There is currently one [1] permanent, full time position available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

Our Benefits

Some of the great benefits offered by the Department include:

  • 3 days additional public sector holidays per annum
  • 15 days personal leave (pro rata for part-time) per annum
  • 12% superannuation, full employer contribution
  • Professional development opportunities and study leave/assistance
  • 20 working days of annual leave (pro rata for part-time) with an annual leave loading payment

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

  1. A current resume/CV.
  2. A three [3] page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
  3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
  4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.  

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments
- Application Form
- Information for Applicants
- JDF - Manager Knowledge Management and IM User Support - 011256 - L7.docx


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