1 permanent position
You must be an Australian or New Zealand citizen or permanent resident to be eligible for appointment to this position.
Substantive Equality Statement
Lotterywest and Healthway are committed to building a hopeful, healthy, connected and sustainable community life for all Western Australians. We celebrate diversity in all its forms and strive to create environments where everyone feels respected, welcomed, supported and empowered to thrive.
We believe that a diverse workforce brings unique strengths, perspectives and experiences that are essential to our success. We are committed to fostering an inclusive workplace and community culture that encourages employees to be themselves.
We seek and celebrate diversity and encourage applications from people of all backgrounds and lived experiences including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.
The Organisation
Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.
Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.
What we Offer
Being part of Australia's only government-owned Lottery comes with a lot of responsibility and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.
Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see. Our employee benefits include:
- A flexible work environment, with the option to work full time in the office or up to two days remotely.
- Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.
- Additional public service holidays
- A workplace that is committed to ensuring you pursue professional development opportunities
- An active employee wellbeing program, with a variety of social and wellness events.
- Quarterly volunteering leave entitlement
- Access to become a Fitness Passport member
- A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.
Job Profile
The Manager Customer Services plans, manages and delivers a wide range of high quality services and support to our customers and key stakeholders. The role has the following key areas of focus:
- People Leadership and Management
- Customer Services Operations
- Incident, Issues and Complaints Management
- Customer Relationship Management
- Continuous Improvement
To be successful in this role, you will model strong leadership by fostering a collaborative and supportive team environment and providing guidance and support to a dynamic team committed to delivering exceptional customer service.
Want to know more?
If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.
Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.
Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.
For Further Job Related Information
Enquiries about the role can be directed to Kelly Donker, Senior Manager Customer Services on (08) 9488 6815.
Join Lotterywest
Applicants are required to apply online and need to submit the following documents in Word or PDF format only:
- A current resume/CV
- A cover letter of no more than two (2) pages. In your response, please provide relevant examples of how you have applied leadership experience to demonstrate essential selection criteria 1, 2 and 3.
- Demonstrated experience in leading, managing, coaching and motivating a team effectively, fostering a culture of high performance
- Demonstrated experience managing effective call centre and helpdesk customer services and operational support for a diverse customer base across multiple channels
- Demonstrated experience in issue, incident and complaints management with the ability to deliver effective resolutions to meet business and customer expectations
We will get in touch if you are shortlisted for the opportunity. We anticipate interviews will be scheduled from 19 January 2026.
To submit your application, please click on the Apply for the job button.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact: Richie Jatmatama, Manager Talent on (08) 9488 6228.
Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.
Protecting your Privacy
Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au
