Customer Service Officer
Level 2, $76,912 - $82,464 pa + Super - PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Marta Pasanisi, Manager Client Services on (08) 6414 3173 or via email at Marta.Pasanisi@dohw.wa.gov.au. You can also reach us through the National Relay Service.
We are seeking to establish a recruitment pool to fill vacancies that may arise within the next thirty-six (36) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.
About The Role:
As a Customer Service Officer with the Housing Services Division, you will work as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.
You will also be responsible for;
- Providing advice and assistance to customers on all aspects of Housing services and products available
- Counselling customers on their housing requirements and other relevant welfare services.
- Interviewing customers to determine their eligibility for Public Housing Services; assessing their need for assistance at the standard specified in our Customer Service Charter.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A covering letter which must include a detailed example describing how you have provided outstanding customer service.
- A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
- An application form (for hard copy applications only).
Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
For further information about the position please contact Marta Pasanisi on (08) 6414 3173 (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download the documents, please email Michela Orsini at HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0219845 for assistance.
We are seeking to establish a recruitment pool to fill vacancies that may arise within the next thirty six (36) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.
