12-month recruitment pool
Are you looking for an opportunity to expand your existing skills and knowledge in IT in a complex organisation? This is an exciting opportunity to join North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
We are establishing a recruitment pool of Service Desk Support Officers. Suitable applicants will be placed in a pool from which appointments may be made for vacancies that arise within the next 12 months. We may offer appointments to permanent, fixed term, full time, part time or casual vacancies, with the possibility of a further term and/or permanency.
There is currently one (1) full time permanent position available for immediate filling.
We are seeking a solutions-focused person to provide first point of contact user support ensuring a high level of customer service and communication.
As the Service Desk Support Officer, you will maintain computer systems and provide our clients with technical support and assistance on the use of software and hardware. You’ll also be diagnosing and repairing hardware and software faults.
We are looking for people who are good communicators with a willingness to assist others. Technical ability and strong customer service skills are a must to achieve results in the role.
If you have expertise in supporting a networked windows desktop environment and have a strong commitment to customer service, we want to hear from you!
About the College
North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.
NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).
Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.
We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.
As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.
If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64.
Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.
Find out more by visiting our website: www.northregionaltafe.wa.edu.au
What we offer:
At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:
- Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
- District Allowance from $7,436 - $18,898 per annum.
- Generous travel subsidy up to $1,940 for yourself and your dependents plus additional travelling time each year.
- Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
- Flexible working arrangements.
- Tax reducing salary-packaging options
- Employer Superannuation Contribution of 11.5%
- Access to NR TAFE’s corporate uniform.
- Free access to confidential Employee Assistance Program (EAP) for you and your family.
- Subsidised annual influenza vaccination.
- Up to five days Cultural Leave for Aboriginal and Torres Islanders
Want to know more?
Please contact Jake Chorlton, Manager Information Services (CIO) on (08) 9192 9119 or email jake.chorlton@nrtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
- A comprehensive Resume including two professional referees
- A written application addressing the selection criteria outlined in the attached Job Description Form.
Advertised Reference Number: NRG023.25P
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.
Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Monday 28 April 2025 at 4:00pm (WST).
