Change your lifestyle, grow your career and make a real impact in South Hedland, Newman and Karratha.

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

You can also reach us through the National Relay Service.

About the Housing Temporary Employment Register:

The Housing Temporary Employment Register is an online portal where you can express interest in full-time or part-time opportunities that may arise in South Hedland, Newman and Karratha within the next twenty-four (24) months, including:

• Fixed-termor secondment opportunities (up to 12 months)
• Transfer at levelfor current permanent public sector employees

The register is actively monitored by hiring managers who match applicants with roles that align closely with their skills and experience.

No Housing Experience? No Problem

Many of our most successful employees joined us from administration, customer service, retail, hospitality, banking, mining local government and other industries.

You do not need previous housing experience to apply.

We provide comprehensive on the job training, coaching and ongoing professional development to equip you with the knowledge and skills required to succeed.

What we’re really looking for are people who:

• Communicate well with a diverse range of people.
• Are organised and willing to learn.
• Work well as part of a team.
• Can manage competing priorities.
• Demonstrate professionalism, integrity and resilience.

Why work in the Pilbara?

Living and working in WA’s regional, rural, and remote communities especially the Pilbara offers a unique blend of adventure, affordability, and opportunity. Whether your perfect weekend involves relaxing on beaches, hiking through

rugged canyons, four-wheel driving across the outback, or exploring vibrant local cafes, the Pilbara delivers it all.

Employees may also be eligible for a range of regional benefits including

• District allowances.
• Subsidised Government housing. (where applicable)
• Additional leave provisions.
• Excellent professional development opportunities.
• Meaningful work that supports individuals, families and communities.

About You:

You are a culturally responsive, kind, and driven individual, who is committed to the values of the department. .You possess developed verbal and written communication skills. You care about your individual and team performance; your local and wider community and you want the very best outcomes for the people whom you serve.

About the Roles:

Some of the roles you may be considered for as part of our register include: 

Customer Service Officer – Level 2

As a Customer Service Officer, you’ll be part of a collaborative team committed to helping Western Australians access secure and affordable housing. In this office-

based frontline role, you’ll be the first point of contact—providing face-to-face, phone, and written support to clients seeking assistance.

You’ll offer advice, assess eligibility, and guide individuals through housing options including Public Housing, Community Housing, and bond assistance. Working closely with internal teams and community partners, you’ll help respond to a wide range of housing needs across the state.

If you’re passionate about people and delivering exceptional service, this is your chance to make a meaningful difference in the lives of Western Australians.

Administrative Officer - Level 3

As an Administrative Officer, you’ll play an important role in supporting the day-to-day operations of our regional housing teams.  Working in a collaborative environment, you’ll provide a wide range of administrative support including preparing correspondence and reports, coordinating meetings and travel, processing invoices, maintain record and assisting with projects and business operations.

Housing Services Officer – Level 3

As a Housing Services Officer, you’ll manage a portfolio of Public Housing tenancies, ensuring tenancy obligations are met, properties are maintained, and tenants are supported. This dynamic, customer-facing role includes tenancy management, debt recovery, property inspections, and ensures income assessments are completed.

You’ll spend at least two days a week out of the office, engaging directly with tenants, contractors, and support agencies to deliver respectful, solution-focused services.

If you’re passionate about connection, problem-solving, and making a meaningful impact, this is your chance to help shape inclusive housing outcomes across Western Australia.

Property Services Officer – Level 3

As a Property Services Officer, you’ll manage the maintenance needs of Public Housing properties, ensuring they’re safe, well-maintained, and compliant with all standards.

Working as part of a regional team, you’ll deliver responsive maintenance services—including inspections, refurbishments, and quality control. This field-based role involves regular property visits to assess works carried out, monitor compliance, and engage directly with tenants and stakeholders.

If you’re driven by accountability, problem-solving, and a commitment to improving housing outcomes, this is your opportunity to help build stronger communities across Western Australia.

Housing and Property Services Officer – Level 3

As a Housing and Property Services Officer, you’ll play a vital role in delivering safe, secure, and sustainable Public Housing across WA. This multifaceted position combines tenancy and property management responsibilities, supporting tenants while ensuring public housing assets are well-maintained and compliant.

You’ll manage a diverse portfolio across Government Regional Officer Housing (GROH), Community Housing, and bond assistance programs—handling tenancy obligations, debt recovery, rental assessments, and property inspections. Working within a regional team, you’ll also coordinate contractors, oversee maintenance budgets, and deliver responsive services including refurbishments and quality control.

This dynamic, customer-facing role involves daily engagement with tenants, support agencies, and stakeholders.

If you're passionate about connection, problem-solving, and making a meaningful impact, this is your opportunity to help shape inclusive housing outcomes and build stronger communities across Western Australia.

Want to Learn More About the Roles?

To explore each role in more detail, refer to the attached Job Description Forms (JDFs).

How to Register:

We have opportunities available across South Hedland, Newman and Karratha region. To register your interest in one or more of the roles listed above. If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. A copy of all relevant qualifications as specified in your application or CV (if applicable).

Further Job-Related Information:

For further information about roles in Karratha, please contact Renae Chamberlain on 0407 380 357 and for information about roles in Port Hedland or Newman, please contact Kerry Marriott on 0427 488 555 (not to be contacted for Applicant Information Packs or assistance with lodging your application).

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number VCID03424 for support.