• Provide specialist support for technology that underpins patient care and clinical service delivery across our health service.
• Contribute to digital health innovation and the establishment of WA Health’s first paediatric ICU Electronic Medical Record (EMR).

This is a Permanent Full Time position.

CRVCID. 748823

Candidates with relevant ICT experience can be supported with upskilling in Medical ICT.

About the Role

The Child and Adolescent Health Service (CAHS) Digital Health team is seeking a capable Technology Specialist to provide specialist support for the clinical information systems and technologies that underpin patient care across our service.

This is an exciting opportunity to build your knowledge of medical ICT while contributing to significant digital health initiatives across CAHS, including the implementation of a contemporary Electronic Medical Record (EMR) solution for Intensive Care.

As a Technology Specialist, you will provide Level 2 and Level 3 application support, including system administration, technical troubleshooting, user support, training, testing and User Acceptance Testing (UAT), reporting and vendor liaison. You will investigate and resolve application issues, support system configuration and upgrades, manage user access, and contribute to system improvements and implementation activities.

You will work closely with technical professionals and clinical teams across wards, clinics, the Emergency Department, operating theatres and diagnostic services. Your ability to engage with clinical teams and understand how technology supports their workflows, and ensures high quality patient care and patient safety will be key to success in this role.

Key responsibilities include

• Managing and supporting the operation, administration and configuration of clinical information systems.
• Investigating, analysing and resolving application and software issues, including those affecting clinical workflows.
• Providing onsite technical support to clinical areas to maintain business continuity, system availability and service continuity.
• Liaising with HSS, vendors, application owners and technical teams to investigate incidents, implement solutions and coordinate system changes.
• Supporting the assessment and implementation of patches, hot fixes, upgrades and system enhancements.
• Undertaking application testing and UAT to ensure systems meet clinical and business requirements.
• Managing user accounts and system access in accordance with security requirements.
• Developing and delivering training and technical support to clinical and administrative users.
• Developing and maintaining user guides, training materials and work instructions.
• Extracting, analysing and presenting data and producing service, activity and operational reports.
• Supporting reporting requirements, including the maintenance and development of site batch reports.
• Contributing to continuous improvement, system optimisation and effective lifecycle management of clinical applications.

About You

If you have strong technical and problem-solving skills and understanding of business practices and clinical workflows within a healthcare environment, particularly clinical information management systems, we encourage you to apply.

Knowledge of enterprise applications used within WA Health will be highly regarded.

For candidates with relevant ICT experience who are motivated to learn, upskilling in Medical ICT can be supported.

About the Team  

The Digital Services - Medical & Clinical ICT team provides specialist application and technology support for clinical systems used across Perth Children’s Hospital and associated CAHS services. Working between clinical users, vendors, HSS, Digital Health, infrastructure teams and technical service providers, the team ensures clinical systems remain available, reliable, secure and enable clinicians to deliver safe, effective and high-quality care to children and young people.

Our team design and implement technology solutions and provide support to clinical and administrative end users across various digital systems, platforms and infrastructure including patient management systems, scheduling software, virtual and mobile health applications, medical equipment, imaging software, laboratory, and pharmacy management systems.

About the EMR

Perth Children’s Hospital will be the first paediatric Intensive Care site within WA Health to implement an electronic medical record, presenting a unique opportunity to support the development and implementation of technology that reflects the distinct requirements of paediatric critical care.

This includes supporting clinical workflow design, system configuration, testing and implementation, including the development and maintenance of a paediatric medication formulary and other specialised requirements arising from the differences between adult and paediatric intensive care.

How to Apply

We welcome your application via the ‘Apply for Job’ button at the bottom of this page. Your application should contain the following:

• A statement addressing selection criteria as per the Job Description Form in 2 – 3 pages maximum.
• A current curriculum vita demonstrating appropriate education, training, qualifications, experience and level of competency.
• The name, email and contact details oftwo referees who can be contacted to provide a confidential report. (we will contact you and seek your confirmation prior to contacting your listed referees).

Within the application system you will be presented with the following question. Please review the Essential and Desirable Selection Criteria outlined in the attached Job Description Form carefully when preparing your response.  This question allows you to showcase your relevant skills and experiences in detail, with a generous word limit of 500 words for your response. 

1. Describe a time when you provided technical or application support for a system that was critical to business or clinical operations.

In your response, outline:

• The system, issue or challenge you were supporting;
• how you investigated and resolved the issue, including any troubleshooting, testing or stakeholder consultation you undertook;
• how you assessed the impact of the issue on users, business processes or service delivery; and
• how you communicated with users and stakeholders and ensured the solution was effective.

Your response will be assessed against Essential Criteria 2 and 4 from the Job Description Form.

Selection Criteria: Please see the attached Job Description Form. 

For Further Job Related Information: We encourage you to contact Benjamin Hardman (Digital Services Manager) on 08 6456 9037 or benjamin.hardman@health.wa.gov.au  with any queries relating to this position.

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. 

Sponsorship is not currently available for this position.

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert. 

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.

You can reach the team via CAHS.talentacquisition@health.wa.gov.au or by calling 08 6456 0321. All enquiries will be treated confidentially.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.