This is for one fixed-term, full-time position with a possibility for further extension or permanency and one permanent, full-time position.

About the role

The Registry of Births, Deaths and Marriages creates and permanently stores birth, death, change of name and marriage records for life events occurring in Western Australia, and performs civil marriages in the Perth Registry Office.

The Team Leader supports the Registry Services team to ensure the delivery of quality customer focused services. The occupants of both these positions provides policy and procedural advice to customers of the Registry and deals with the more complex and contentious registry matters. They also assist the Manager Registry Services in the development of staff, implementation of improved systems, policies and procedures, and coordinate the human resource activities for the team.

The Team Leader, Customer Services (fixed-term) will have direct responsibility for:

• 1 x Level 3 Senior Customer Service Officer
• 7 x Level 2 Customer Service Officer
• 4 x Level 1 Assistant Customer Service Officer

The Team Leader, Marriage Services (permanent) will have direct responsibility for:

• 2 x Level 3 Senior Marriage Service Officer
• 2 x Level 2 Marriage Service Officer
• 1 x Level 1 Assistant Customer Service Officer

Suitability Requirements

Through the recruitment process, we will be looking for candidates who can demonstrate skills, experience and attributes in relation to the following:

• Shapes and Manages Strategy - Understands reasons for decisions and how they are related to their work. Understands the work environment, identifies issues that may impact own achievement and contributes to team planning. Draws on information from a range of sources and uses common sense to analyse what information is important. Anticipates issues that could impact on tasks, and identifies risks and uncertainties in procedures and tasks.
• Achieves Results - Monitors progress against performance expectations to ensure deadlines are met and communicates outcomes to supervisor. Applies and develops capabilities to meet performance expectations, demonstrates knowledge of new programs, products or services relevant to the position. Works to agreed priorities, outcomes and resources and is responsive to changes in requirements.
• Relationship Management - Builds and maintains relationships with team members, other teams, colleagues and clients. Shares information with own team, seeks input from others, contributes to team discussions and ensures others are kept informed. Maintains awareness of personalities, motivations and diverse qualities and treats people with respect and courtesy. Acts on constructive feedback.
• Communication - Structures messages clearly and succinctly, orally and in writing. Focuses on gaining a clear understanding of other’s comments by listening and questioning for clarity, checks own views have been understood. Listens to differing ideas to develop an understanding of the issues.
• Personal Integrity and Awareness - Adheres to the Code of Conduct and behaves in an honest, professional and ethical way. Provides accurate information, checks and confirms accuracy prior to release. Takes responsibility for completion of work and seeks guidance when required, takes initiative to progress work when required. Maintains effective performance in challenging situations. Seeks self development opportunities, willing to learn new approaches, acquire new capabilities and knowledge.
• Role Specific Criteria - Demonstrated knowledge and understanding of Acts, Awards and legislations related to Births, Deaths and Marriages

Eligibility

• Permanent positions - To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits and opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programs
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.

Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Application process

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

1. A comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.

1. A statement no more than two pages addressing the following three suitability requirements. Please provide examples to support your claims.
   • Shapes and Manages Strategy
   • Relationship Management
   • Achieves Results
2. Email and telephone contact details of two work related referees, one of whom should be your current/ most recent supervisor.

All remaining Suitability Requirements will be assessed at a later stage in the process.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term, full time and part time appointments may be offered aduring this period.

For further job-related information

If you would like further information regarding the vacancy please contact Cherena Thompson, A/Manager Registry Services on (08) 9264 1502 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. 

Aboriginal and Torres Strait Islander applicants can access support by following this link. 

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email workforcediversity@justice.wa.gov.au. 

Submitting your application

To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

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