Lead a high-performing team delivering quality driver and vehicle services to the Western Australian community

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation and leaders in providing safe, accessible, sustainable and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are looking for self motivated and results driven Customer Service Leaders to join our frontline Licencing Centre teams.

As a Team Leader you will be actively involved in the day-to-day activities of front-line staff in a fast-paced environment that prides itself on effective, efficient and timely customer service. In this role, you will undertake staff management including individual performance plans, inductions, training and development, rostering and leave management.  You will monitor performance against targets and KPI’s, coach and mentor employees, manage escalated customer enquiries and help ensure services comply with relevant legislation, policies and procedures.

You will play a crucial role in building the capacity of your team, ensuring we consistently deliver high-quality service, contributing to growth and retention.  Reporting to the Centre Manager, you will take the lead in managing team operations and resources, resolve complex customer service matters and contribute to the review and implementation of business plans, policies, strategies and procedures.

For further information about the role, please review the attached Job Description Form (JDF) or contact Emma Warren, Centre Manager on (08) 9216 8329

There are currently three (3) permanent positions available for filling.

City West Licensing Centre

Mirrabooka Licensing Centre

Kelmscott Licensing Centre – This centre has Saturday shift work

Applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

About you

We are looking for experienced people leaders who can work effectively in a complex, high-volume front facing customer service environment.

You will be able to:

• Demonstrate a passion for leadership, the ability to lead a large team and experience in a front facing customer service environment
• Exemplify personal integrity and self-awareness
• Cultivate Strong, productive relationships and partnerships
• Empower, inspire, coach, and manage a team to achieve results and meet KRA’s and KPI’s
• Thrive in a fast-paced and changing environment to suit the needs of the business
• Communicate clearly and confidently with a diverse range of people from various backgrounds
• Use sound conceptual and analytical skills to resolve complex matters.

Your application will be assessed against the suitability requirements detailed in the Apply Now section below.

Desirable

Knowledge of Acts, Regulations, Policies and Procedures relating to Driver and Motor Vehicle licensing is desirable. Team Leaders will be required to complete a Certificate IV in Frontline Management within 12 months of appointment.

Why Join Us?

We invite you to Be Part of Something REAL. At DTMI, you'll contribute to services that keep Western Australia moving and support safe drivers, safe vehicles, secure identities and quality service. Be Part of Something REAL

When you join us, you'll enjoy:

• Meaningful work that contributes to safer roads, secure identities and better services for our community.
• The opportunity to lead and develop a customer service team within Driver and Vehicle Services.
• Ongoing learning, development and career progression opportunities across DTMI and the wider Transport Portfolio.
• A collaborative and supportive culture where your ideas, expertise and contributions are valued.
• A competitive salary, 12% employer superannuation contributions and salary packaging options
• Generous leave entitlements, including annual leave, public service holidays and long service leave.
• Access to health, wellbeing and employee support programs.

Apply Now! 

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: 

1. A detailed resume outlining your relevant skills and experience you have gained in relation to the job description; and. 
2. A two-page cover letter addressing the following suitability requirements, using specific examples: 

• (SC4) Proven ability to build and foster relationships with teams, colleagues and customers. 
• (SC6) Well developed conceptual and analytical skills with the ability to resolve problems of a complex nature. 

1. Nominate two (2) referees who can provide feedback on your capacity to meet the Suitability Requirements. At least one of the referees should be your most recent, immediate supervisor. 

Applications for this opportunity close at 3pm on Wednesday 18 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants. 

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.  

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.