Permanent full-time appointment x 1
Fixed Term full-time appointment (9 months) x 1

We are seeking an Experienced Service Desk Support Officer

As the Service Desk Support Officer, you will maintain computer systems and provide technical support for software and hardware.  In addition to providing assistance to staff on the use of software and hardware.

We are seeking customer-focused candidates with ICT service desk experience.

If you have prior expertise in an ICT service desk role we want to hear from you!

About Us
North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.

NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

NR TAFE is committed to ensuring all applicants have the opportunity to request reasonable adjustments during the recruitment process and all reasonable requests are catered for.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the person named in the job advertisement for a confidential discussion.

If you would like free, independent advice on resumes, cover letters, selection criteria or interview preparation, contact your local Jobs and Skills Centre on 13 64 64. Jobs and Skills Centres are free, accessible one-stop shops providing career, training and employment support to all members of the community.

As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.

Find out more by visiting our website: www.northregionaltafe.wa.edu.au 

What we offer:
At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:

• Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
• District Allowance from $7,436 - $18,898 per annum.
• Generous travel subsidy from $1,885 for yourself and your dependents plus additional travelling time each year.
• Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
• Flexible working arrangements.
• Tax reducing salary-packaging options
• Employer Superannuation Contribution of 12%
• Access to NR TAFE’s corporate uniform.
• Free access to confidential Employee Assistance Program (EAP) for you and your family.
• Subsidised annual influenza vaccination.
• Up to five days Cultural Leave for Aboriginal and Torres Strait Islanders

Want to know more?
Please contact Byron Schaffer, Service Desk Coordinator on (08) 9192 9112 or email byron.schaffer@nrtafe.wa.edu.au

How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Applicants are required to apply online and submit by the closing date detailed below.

• A comprehensive Resume including two professional referees
• A brief covering letter not exceeding two pages demonstrating your skills and experience against the requirements of the position as outlined in the attached JDF

Advertised Reference Number: NRG068.26S

Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.

If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.

Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

Eligibility for employment in Australia, you must hold current and valid Australian working rights (e.g. Australian citizenship, permanent residency, or an appropriate working visa).

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

Applications close Friday 30 October 2026 at 4:00pm (WST).

The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.