The Organisation

Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

About the job

1 x Full-Time Fixed-Term contract until 14 June 2027 with the possibility of extension and/or permanency.

The Service Desk Officer (TS Support Services Officer) Reporting to the Manager TS Support Services, this role manages the operational day to day activities of the Service Desk which is central to our customer service and support for all Information Technology related enquiries. 

• Customer service – Ensures high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
• Technology support - High levels of service desk support are provided both internally and externally
• Technology reliability – Ensures internal and external technology systems are well supported and are available to meet Lotterywest’s business objectives
• Relationship management – Develops and maintains productive partnerships with internal and external stakeholders

We’re looking for

• An efficient and senior level service desk professional with experience in the same or similar role
• Strong customer service skills with the ability to build rapport quickly
• Strong analytical, problem-solving, and decision-making abilities

Driver licence required incase of travel to other sites

Why You’ll Love It

• Build your skills and experience in a leading state government agency
• Supportive and collaborative team
• Make a positive impact on the WA community every single day

What we Offer

Being part of Australia's only government-owned Lottery comes with a lot of responsibility, and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

• Purpose-led work in a flexible working environment
• Four weeks annual leave, with the ability to purchase additional leave.
• Additional public service holidays
• A focus on professional development
• An active wellbeing program and social calendar
• Quarterly volunteering leave entitlement
• A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Sounds like you?

We’d love to see your application, please click on the apply button and follow the prompts. You’ll need to submit a PDF version of:

1. A current resume
2. A one (1) page cover letter outlining your interest in the role and addressing criteria 1 and 2 below.

• 1.Demonstrated experience in a senior service desk role providing technical leadership and mentoring to staff
• 2.Demonstrated in-depth knowledge of service desk management methodology and practices and applying IT Service Management

We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Paul Keogh, Manager TS Support Services 9488 6333.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact recruitment@lotterywest.wa.gov.au

Other Important Information

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

Lotterywest may conduct further search activities at any stage of the recruitment process, if required, to supplement the field of applicants.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than six months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process.

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment. 

Substantive Statement

We celebrate diversity in all forms and strive to create a work environment where everyone feels respected, welcomed, supported and empowered to thrive. We are committed to fostering an inclusive workplace and community culture that encourages employees to be themselves.

We believe that a diverse workforce brings unique strengths, perspectives and experiences that are essential to helping us achieve our vision.

We seek and celebrate diversity and encourage applications from all backgrounds and lived experiences including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Stay safe online

We will only contact you from our @lotterywest.wa.gov.au email domain. We encourage you to be aware of cyber safety, and if you receive an email related to your application, not from the official domain, please send the details to recruitment@lotterywest.wa.gov.au

Late Applications

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.