The Office of the Director of Public Prosecutions (ODPP) is a critical participant in the administration of justice within Western Australia, providing an independent and effective criminal prosecution service and confiscation practice.

Are you a customer-focused technology professional ready to step into a leadership role? The ODPP is seeking a Service Desk Lead to provide day-to-day leadership of our Service Desk and guide a team of Service Support Analysts in delivering reliable, responsive and consistent IT support to staff across the agency.

Reporting to the Infrastructure Manager, you will oversee ticket management and work allocation, act as the primary escalation point for service delivery matters, and coordinate incident, request, problem, change, knowledge and asset management practices in a Microsoft-based environment. You will use service data to monitor performance, identify trends and drive continuous improvement, while supporting access requests and escalating security incidents, risks and control weaknesses.

This is an exciting time to join the team, with opportunities to help shape the transition to new Service Desk tools and ways of working. You will build strong relationships with staff, technical teams, vendors and service providers, and coach and develop your team to deliver high-quality customer outcomes.

To be successful in this role, applicants will need to demonstrate:

• Ability to supervise, guide, mentor and develop staff, allocate work and maintain effective team performance;
• Ability to build productive relationships with customers, colleagues, vendors and external service providers.
• Experience coordinating service desk or end-user support operations in a Microsoft-based enterprise environment;
• Well-developed technical support and troubleshooting skills across end-user devices, Windows, Microsoft 365, identity and access, mobile devices, software and peripherals;
• Knowledge of IT service management practices, including incident, request, problem, change, knowledge, service catalogue and asset management;

Suitable applicants may be considered for other similar vacancies arising during the twelve months following the completion of the recruitment and selection process subject to business needs.

Want to know more?

For a confidential discussion about this opportunity, you are encouraged to contact, Paul Reed paul.reed@dpp.wa.gov.au.

Ready to apply?

The Job Description Forms and our Job Application Package is attached here to assist you in the preparation of your application.

To be eligible for a permanent appointment to a position with the ODPP, it is essential that you are an Australian Citizen or have permanent resident status in Australia. Non-permanent residents of Australia are only eligible for fixed term appointments if they possess a valid visa with appropriate working rights for the duration of the fixed term appointment.

Please lodge your application online by clicking on the “Apply for Job” button on the advertisement.

Initially please submit the following to be considered for the role:

• A completed online Application Form including details of two current or recent referees including a current or recent supervisor.
• A comprehensive resume/CV contextualised to the position and the work related requirements as listed in the Job Description Form; and
• A written statement of no more than two pages telling us why you want to come and work with our team and the skills and experience you will bring to the role in the context of the JDF and information in this advertisement. This statement should include how you would apply our four values in your work.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and proforma applications will not be accepted.

The work-related requirements for the role will be assessed throughout the selection process.  A variety of assessment methodologies may be used throughout the recruitment process, including but not limited to skills assessments, aptitude testing, psychological interview/s and referee checks.

Please note: Interviews may be undertaken virtually via MS teams or similar if required.

If you are experiencing difficulties accessing the Job Application Package or lodging your application, please contact the People and Culture Recruitment Team at peopleandculture@dpp.wa.gov.au

If you have any access needs that may require adjustments to the application or interview process, including alternative methods of communication and/or application, please contact the People and Culture Recruitment Team at peopleandculture@dpp.wa.gov.au or call (08) 9425 3989.

When considering whether the ODPP is right for you, it is important to consider the nature of the agency’s functions. The ODPP deals with serious criminal offences, including homicide offences involving members of the WA Community. The ODPP is committed to reducing exposure to staff wherever possible by offering educational programs and supportive resources through the ODPP’s Mental Health and Wellness program.

Criminal Record, Employment and Integrity Screening

Given the nature of the work of the ODPP, all appointments to ODPP positions will be subject to formal criminal records screening and employment screenings and any other clearances deemed to be required including psychological assessments as part of our commitment to the mental health and wellbeing of our workforce.

ABOUT US

For further information about the ODPP, please refer to the attached Position information and the ODPP website: www.dpp.wa.gov.au.

The ODPP is an equal opportunity employer.  We recognise the value that people of diverse backgrounds bring to the workforce.  We are committed to improving employment opportunities and outcomes through the recruitment, development and retention of Aboriginal and Torres Strait Islander people, young people, people with disability, women, people of diverse sexualities and genders and people from culturally diverse backgrounds.

We encourage applicants to visit the Jobs and Skills WA website or call 13 64 64 for assistance with preparing your application, finding employment and career progression.

Work health and safety (WHS)

The ODPP is committed to meeting the requirements under the Work Health and Safety (WHS) Act 2020 by having proactive strategies aimed at enhancing the health and wellbeing of our people.

Benefits of working with the ODPP

In addition to working with a team of highly skilled, dedicated and valued employees, you will be rewarded with:

• Flexible work practices including working from home;
• Access to generous leave arrangements including paid parental leave and the opportunity to purchase additional leave each year;
• Annual Leave Loading
• Parent and wellbeing facilities to support parents returning from parental leave;
• Opportunities to attend a range of internal and external learning and development seminars;
• Access to a range of social and employee wellness events and programs;
• Central Perth location with easy access to Public Transport;
• End of Trip facilities.

Refer to the Public Sector CSA General Agreement 2024 and the Public Service Award 1992 for other entitlements and benefits.

We look forward to receiving your application.

Closing Date:  Thursday, 26 November 2026 at 4:30pm (WST)