About The Role

As a Senior Transit Officer, you will play a key leadership role in supporting Transit Supervisors and providing day-to-day guidance, coaching and mentoring to Transit Officers across the urban rail network. Leading from the front, you will oversee frontline operations, contribute to performance management and development activities, and provide constructive feedback to support individual and team success. This role is ideal for a proactive leader who can balance operational responsibilities with people leadership while maintaining a strong focus on safety, service excellence and continuous improvement.

You will help ensure a safe, secure and welcoming environment for passengers by patrolling stations, trains and other PTA properties, conducting ticket inspections, responding to incidents and emergencies, and delivering high-quality customer service. Working in a dynamic and sometimes challenging environment, you will liaise with internal and external stakeholders, assist with operational and security matters, prepare reports and evidentiary documentation when required, and contribute to the effective operation of public transport services. Through your professionalism, sound judgement and commitment to customer experience, you will help promote a positive image of Transperth and the Public Transport Authority.

About You

To be successful in this role, you must possess the qualifications, knowledge and experience outlined below. Applicants who do not meet these essential requirements will not be considered.

Essential Requirements

• Demonstrated competency and practical experience in the application of Criminal Law and the Rules of Evidence.
• A sound understanding of contemporary customer service principles and techniques, with the ability to apply these effectively in a range of operational situations.
• Successful completion of Certificate III in Transportation & Distribution (Rail Operations) or Certificate III in Security Operations (CPP30411).
• Demonstrated knowledge of the Public Transport Authority Act, Government Railways Act, and associated regulations and by-laws.
• Proven ability to oversee and coordinate the work of others, ensuring compliance with established policies, procedures and operational requirements.
• Demonstrated leadership capability, including providing guidance, coaching and mentoring to Transit Officers to support high performance and professional development.
• Well-developed written and verbal communication skills, including the preparation of reports, statements and operational documentation.
• Experience managing and resolving conflict in challenging or high-pressure environments.
• Proven ability to communicate effectively and build positive relationships with people from diverse social and cultural backgrounds.
• Ability to follow written and verbal instructions, share knowledge, contribute positively to a team environment, and engage and motivate colleagues.
• Applicants will be required to complete the PTA Integrity and Qualification Consent Form and, if identified as the preferred candidate, successfully obtain an Australian National Police Clearance as part of the pre-employment screening process.

Please note: This is a leadership role requiring demonstrated operational experience, sound judgement and the ability to support and develop frontline Transit Officers. Applicants must meet all essential requirements listed above to be considered for appointment.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety - We are committed to safety and protecting your future.

Respect - We value and respect our customers, suppliers and each other.

Recognition - We recognise each other for achievement, initiative and innovation.

Integrity - We are honest and ethical.

Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Government role with stability and opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym.
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

There are 3 Permanent opportunities. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application (or for the length of the contract).

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further information

Please refer to the attached Job Description Form (JDF) in the application pack for full details about the position, including any specific requirements relevant to appointment.

For further information about the role please contact Jeremy Carroll, Transit Manager - Security on (08) 9326 2769

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.

1. A covering letter of no more than two pages, outlining your interest in the position and demonstrating your experience in:

• Leading, coaching and mentoring Transit Officers or frontline staff.
• Managing incidents, conflict or other high-pressure situations.
• Applying relevant legislation, policies and operational procedures in the course of your duties.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen.  Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Applicants will be required to complete the PTA Integrity and Qualification Consent Form and, if identified as the preferred candidate, successfully obtain an Australian National Police Clearance as part of the pre-employment screening process. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants may also need to undertake a full and comprehensive medical assessment OR Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement