About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer permanent opportunities for Senior Technical Analysts and Technical Analysts

As a Senior Technical Analyst

You will provide technical leadership in delivering secure, reliable and customer-focused technology services that support the Insurance Commission’s strategic and operational objectives. Leading a team of technical professionals, you will foster a high-performing culture through coaching, mentoring and capability development, while ensuring ICT environments remain resilient, secure and aligned with business needs.

In this hands-on leadership role, you will oversee network, infrastructure, security and hybrid cloud services, driving technical initiatives, service improvements, complex incident resolution and strong governance practices. Working closely with internal teams and stakeholders, you will contribute to continuous improvement, effective risk management and service excellence, ensuring technology services remain responsive to the evolving needs of the organisation and the Western Australian community.

As a Technical Analyst

You will play a key role in delivering secure, reliable and customer-focused technology services that support the Insurance Commission's people, systems and business operations. Working within a collaborative team, you will maintain and enhance critical network, security and infrastructure services, ensuring stable, resilient and secure ICT environments that enable positive outcomes for the Western Australian community.

In this hands-on role, you will support enterprise network, security and communication technologies, incident resolution, infrastructure maintenance, change implementation and compliance activities, and work closely with internal teams, vendors and service providers. Through your technical expertise and commitment to continuous improvement, you will help optimise technology services, improve operational efficiency and enhance the customer experience.

For further information about the role, you can view the attached Job Description Form (JDF) or contact Avi Chatterjee, Head of Architecture and Delivery on (08) 9264 3464.

About You

Senior Technical Analyst

You are an experienced and customer-focused technology leader who is passionate about delivering exceptional ICT services while developing and supporting high-performing teams. You understand that successful technology services are built on strong relationships, technical excellence, collaboration and a commitment to continuous improvement.

You are equally comfortable leading people, solving complex technical challenges and engaging with stakeholders to deliver business outcomes. You bring a positive mindset, a strong sense of accountability, and a genuine desire to help others succeed.

Technical Analyst

You're an experienced, customer-focused technology professional who enjoys solving problems and delivering reliable ICT services that support business outcomes. You have hands-on experience supporting and securing enterprise network environments across on-premises and hybrid cloud infrastructure. You resolve incidents efficiently and work within ITIL-aligned service management practices. You also support patching, backup and disaster recovery, and you keep documentation accurate for governance and compliance.

You're proactive and collaborative, and you build strong relationships with stakeholders and vendors. You take pride in delivering high-quality outcomes and look for ways to improve network and security services in a changing technology environment.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.
• Additional three public service holidays each year plus long service leave after seven years of service.
• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.
• Salary packaging options, including novated leasing for a new vehicle.
• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.
• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.
• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.
• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a Diverse and Inclusive Workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Monday, 2 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at human.resources@icwa.wa.gov.au or (08) 9264 3813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.