About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer permanent opportunities for Senior IT Officers and IT Officers.

As Senior IT Officer:

You will play a key role in delivering secure, reliable and customer-focused ICT services across the organisation. You will provide technical expertise in end-user computing, identity and access management, ICT asset management, and technical support, while contributing to the maintenance and continuous improvement of the desktop environment, service delivery processes, and security controls.

In addition to hands-on technical responsibilities, you will lead and mentor a small team of ICT professionals, fostering a culture of collaboration, accountability and service excellence. Working closely with stakeholders, you will identify opportunities for improvement, support service enhancements, and help deliver technology solutions that create value for the Insurance Commission and the Western Australian community.

As IT Officer:

You will be the first point of contact for ICT support across the Insurance Commission, providing responsive, customer-focused technical assistance to ensure employees have the tools and technology they need to work effectively. You will deliver frontline support, resolve technical issues, manage user accounts and ICT assets, and assist with desktop support services while contributing to user training and continuous service improvement.

Working collaboratively with colleagues and stakeholders, you will support system upgrades, software releases, and the maintenance of secure and reliable technology environments. The role also involves managing incidents and service requests, promoting excellent customer service, and contributing to a culture of accountability, collaboration, and continuous improvement that supports organisational success.

For further information about the role, you can view the attached Job Description Form (JDF) or Natazsa Bariacto, Head of IT Commercial on (08) 9264 3592.

About You

Senior IT Officer

You are an experienced and customer-focused ICT professional with a positive mindset and a passion for leading people, delivering exceptional service, and continuously improving how technology supports the business.

You enjoy building high-performing teams, coaching and developing others, and creating an environment where people feel supported, empowered and accountable for delivering great customer outcomes. You understand that exceptional technology services begin with listening to customers, understanding their needs, and delivering reliable and meaningful solutions.

IT Officer

You are a customer-focused ICT professional who enjoys helping people, solving technical challenges and delivering great service. You understand that technology is most effective when it enables people to work efficiently, and you are committed to providing a positive and professional customer experience with every interaction.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.
• Additional three public service holidays each year plus long service leave after seven years of service.
• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.
• Salary packaging options, including novated leasing for a new vehicle.
• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.
• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.
• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.
• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a Diverse and Inclusive Workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Monday, 2 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at human.resources@icwa.wa.gov.au or (08) 9264 3813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.