Help students succeed by providing exceptional customer service and administrative support across North Metropolitan TAFE. This is a temporary appointment through till 31 December 2028 with the possibility of a further term and/or permanency.

About You

We are seeking a customer-focused and highly organised Senior Client Services Officer to provide high quality administrative and client service support across North Metropolitan TAFE. In this role, you will assist current and prospective students with enquiries, enrolments and information services, while ensuring processes are delivered efficiently and in accordance with policies and procedures. Working closely with a range of internal and external stakeholders, you will help resolve complex enquiries, support business improvement initiatives, contribute to the delivery of consistent and effective client services across campuses, and build knowledge of academic portfolios and training product offerings. Success in this role requires strong communication, organisation and problem-solving skills, the ability to manage competing priorities with a high degree of accuracy, and a commitment to delivering exceptional customer service and positive outcomes for students.

There is an option to accrue an additional two weeks leave each year on top of your standard four weeks annual leave.

Suitability Requirements

To be considered suitable for this position, you will:

• Have relevant skills and experience to meet the selection criteria and role requirements as outlined in the attached JDF.

Eligibility Requirements and Other Conditions

To be considered eligible for employment, you will:

• Possess current and valid Australian working rights (e.g. Australian citizenship, permanent residency, or an appropriate working visa). Please note, visa sponsorship is not available for this role.
• Hold, or have the ability to obtain:
  • Department of Education Nationally Coordinated Criminal History Check
  • Working With Children (WWC) Card

About the College

At North Metropolitan TAFE (NMTAFE), you will join an organisation that changes lives through education and skills.

As one of Western Australia's leading vocational education and training providers, we deliver industry-relevant training across 10 campuses, offering more than 400 courses in 48 industry areas. In partnership with industry, government and community, we help people build rewarding careers and develop the skilled workforce that shapes Western Australia's future.

We value talented, passionate people and are committed to a workplace where everyone belongs. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, LGBTQIA+ communities, people with disability, and people of all ages and experiences. Together, our diverse perspectives help us achieve better outcomes for our students, industry and community.

Applying is easy

If this is the role you’ve been waiting for, simply give us:

• A comprehensive resume including two professional referees
• A brief covering letter max. 2 pages addressing the following suitability requirements:
  • Demonstrated high quality client services skills and experience.
  • Demonstrated analytical and problem-solving skills with the ability to achieve outcomes aligned with established policies and guidelines.
  • Demonstrated effective organisational and time management skills with attention to detail and the ability to prioritise workloads to meet agreed timeframes.

Applications close Tuesday, 15 September 2026 at 4:00pm (WST).

Select “Apply for Job” at the top or bottom of this advertisement to submit your application. Applications must be submitted online, and If you experience any issues please contact the Helpdesk on (08) 9203 3735.  Late applications will not be accepted.

Additional Information

Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal and Torres Strait Islander candidates who meet the suitability requirements for these roles will be prioritised for appointment.

We’re always on the lookout for great people. If you’re suitable but not selected for this role but we believe you’d be a strong fit elsewhere, over the next 12 months we may consider you for other opportunities within the organisation or share your details with other agencies - with your permission.

Heather Gilbert, Client Services Team Leader VET would also be happy to chat with you on (08) 9427 1412 or heather.gilbert@nmtafe.wa.edu.au. Also talk with them about how we can make adjustments to support you to participate fully in recruitment.

Find out more by visiting our website: www.northmetrotafe.wa.edu.au.

Advertised Reference Number: NMG123.26S