This is a permanent full-time position commencing ASAP

The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.

The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act 1994, the department’s Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner

The Role

We are seeking a highly motivated and committed individual to undertake the management of complaints and investigations of a serious nature involving senior officers, with extensive skills and experience in managing a compliance function within a public sector context.

The successful applicant will provide professional leadership by coordinating the assessment and triaging of cases to the investigation team and ensuring the Directorate’s database of complaints allegations and investigations are professionally recorded, classified, allocated, assessed, monitored and resolved in an efficient, fair and prompt manner and in compliance with regulatory requirements.

The Principal Assessment Officer will provide timely high-level advice to the Director, Standards and Integrity and to the Senior Executive, Director General and Minister on complaint and investigation issues and management. They will also liaise with external stakeholders including the Corruption and Crime Commission, WA Police Force, the Department of Communities, the Public Sector Commission, the Teacher Registration Board of Western Australia and the Ombudsman.

Professional Benefits

 We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home and flexible working hours
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Amanda Cann, Manager Assessments and Complaints on (08) 9264 4334 or by emailing amanda.cann@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at centralservices.recruitment@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
• obtain or hold a current Working with Children Check.
• hold a current C class drivers’ licence.
• travel intrastate as required.
• complete a declaration prior to employment and annually thereafter disclosing any previous disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
• provide a statement from previous employer/s with regard to any disciplinary findings

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:

1. Demonstrated extensive skills and experience in managing a complaints function within a public sector context.
2. Demonstrated extensive knowledge and understanding of complaints and investigation policy within a public sector environment.
3. Demonstrated highly developed oral and written communication and interpersonal skills, including the ability to liaise effectively with individuals at all levels and work collaboratively within a team environment.
4. Demonstrated highly developed conceptual, analytical and problem-solving skills to achieve outcomes.
5. Demonstrated extensive knowledge and understanding of the structure and regulatory frameworks.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1063437 

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Thursday, 10 September 2026