Help Keep Regional Western Australia Moving

The Public Transport Authority is seeking a motivated and customer-focused Operations Support Officer to join Transwa's Operations Team. In this diverse and rewarding role, you will provide essential operational, administrative, and customer service support that helps keep our regional rail services running safely, efficiently, and reliably. Working closely with frontline employees and key stakeholders, you'll play an important part in delivering the high-quality travel experience our customers expect across the Transwa network.

A Typical Day in This Role

No two days are the same at Transwa. In this varied and hands-on role, you will provide critical support to our regional rail operations while ensuring frontline teams have the resources they need to deliver exceptional customer service.

On a typical day, you may be:

• Processing, reconciling, and banking monies from onboard buffet and ticket sales.
• Maintaining accurate financial, operational, and administrative records.
• Ordering food, beverages, and operational supplies to ensure onboard buffets remain fully stocked.
• Monitoring stock levels and undertaking stock rotation to maintain product quality and minimise waste.
• Entering stock and operational records into Transwa's primary business systems and databases.
• Assisting with customer enquiries, feedback, and lost property processes.
• Preparing reports and maintaining documentation to support operational performance and compliance.
• Liaising with suppliers, On-Train Staff, Station Attendants, and operational leaders to ensure services are delivered efficiently across the Transwa network.

This role is ideal for someone who enjoys balancing administration, customer service, financial accountability, stock management, and operational support within a dynamic transport environment.

Why Join Transwa?

At Transwa, we're more than just a transport provider. We connect people, strengthen regional communities, and deliver essential services across Western Australia. Our services play a crucial role in keeping regional WA connected, and our people are at the heart of everything we do.

When you join our team, you'll enjoy:

• The opportunity to contribute to a service that supports regional communities throughout Western Australia.
• A collaborative and supportive team environment.
• Exposure to diverse operational, customer service, and business support functions.
• Ongoing professional development and career growth opportunities.
• The stability and benefits of working within the Public Transport Authority.
• The opportunity to be part of an organisation committed to safety, innovation, customer service, and operational excellence.

About You

To be successful in this role, you will have:

• Demonstrated experience delivering exceptional customer service and achieving customer-focused outcomes.
• Experience working within transport, logistics, operational, public service, or service delivery environments.
• Knowledge of roster management, workforce coordination, payroll administration, or financial reconciliation processes.
• Experience in stock control, inventory management, and purchasing activities.
• The ability to coordinate and support staff in a busy operational environment.
• Strong written and verbal communication skills, with the ability to build positive working relationships with a variety of stakeholders.
• Sound computer skills and experience using business systems and databases.
• Strong analytical and problem-solving capabilities with excellent attention to detail.

Apply now and become part of the Transwa team that keeps regional Western Australia moving.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety - We are committed to safety and protecting your future.

Respect - We value and respect our customers, suppliers and each other.

Recognition - We recognise each other for achievement, initiative and innovation.

Integrity - We are honest and ethical.

Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect:

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Chumima Walton, Train Services Supervisor, on (08) 93263172 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com. 

How to Apply 

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees. 

1. A cover letter addressing specific selection criteria, 1, 2, and 3 in no more than 2 pages. 

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen.  Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note that, if you are the recommended applicant, you may be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants may also need to undertake a full and comprehensive medical assessment prior to commencement.