The Opportunity

We are seeking a customer-focused and compassionate Memorial Sales Consultant to join the Metropolitan Cemeteries Board. In this role, you will work directly with families and clients to honour loved ones, guiding them through the selection of memorialisation products and services, including gravesites, cremation memorials, mausoleum crypts and commemorative options.

Combining strong relationship-building skills with a respectful and consultative sales approach, you will help deliver meaningful outcomes for clients during significant life moments while contributing to the MCB’s sales and customer service objectives.

As a compassionate Memorial Sales Consultant, you will take pride in delivering an exceptional, personalised experience for our clients and help create lasting tributes for those they have lost. This is a unique opportunity to combine empathy and sales expertise in a role that makes a meaningful difference.

Key responsibilities include;

• Providing professional advice and guidance to clients on memorialisation options and finalising sales in a dignified and respectful manner.
• Responding to and following up on customer enquiries, quotes, orders and sales opportunities across MCB products and services.
• Preparing and processing quotes, invoices, contracts and related documentation accurately and efficiently.
• Building positive relationships with clients and stakeholders while delivering exceptional customer service experiences.
• Maintaining accurate customer records and contributing to the achievement of team sales targets and organisational objectives.

About Us

At the MCB, you’ll be part of something bigger than a workplace! Preserving cultural heritage, fostering community connections, and delivering vital public services. We offer a collaborative and inclusive environment where you are recognised, your ideas are valued, and your impact is felt every day.

Join us and help shape a legacy that matters. As a self-funded statutory authority, the MCB operates seven cemeteries and memorial parks across Greater Perth.

Our Aspiration; To be a sanctuary for our community, preserving history and culture and providing places for remembrance and connection.

About You

To be successful in this role, you will have:

• Proven experience in a sales environment, with the ability to build trusted relationships and deliver positive customer outcomes.
• Excellent interpersonal and communication skills, with the ability to engage sensitively and respectfully with people from diverse backgrounds.
• Strong analytical and problem-solving abilities, enabling you to effectively address customer needs and resolve issues.
• Experience using customer information and feedback to identify improvements and enhance customer satisfaction.
• Willingness to travel and to work across multiple sites

Further Information

For further information about the role, please refer to the attached Job Description Form (JDF) or contact Eloise Van Krieken, Sales Coordinator at Eloise.vankrieken@mcb.wa.gov.au.

There is currently one [1] permanent position available for immediate filling.
Applicants found suitable through this process may be considered for future contract or permanent roles, either in this position or similar ones.

How to Apply

Select the ‘Apply for Job’ button and provide the following documents;

• A current CV outlining your skills, experience and achievements.
• A cover letter of no more than two [2]-pages addressing the Work-Related Requirements specified in the attached JDF.
• Shortlisted applicants will be assessed against all work-related requirements throughout the recruitment process.
• Late applications will not be accepted.

Closing Date: Monday, 5 October 2026 at 4pm

The MCB is committed to creating an inclusive recruitment process. If you have access needs and require adjustments to participate fully in the application or interview process, require an alternative communication method or have technical difficulties, please contact Human Resources via email hr@mcb.wa.gov.au.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. 

Equity and Diversity 

The MCB embraces diversity and believes that the best services come from a workplace where diversity in thought is welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.