About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer a permanent Manager Systems and Support opportunity within our IT Services leadership team.

As Manager Systems and Support, you will provide strategic and operational leadership across enterprise application support, business and systems analysis, configuration management and platform support. You will lead multidisciplinary teams to ensure our critical business systems and services are secure, reliable, supportable and aligned with organisational priorities and customer needs.

This is an influential leadership role where you will shape how enterprise technology services support our people and the business. You will provide clear direction, develop team capability and foster a positive, high-performing and customer-focused culture that values accountability, collaboration, innovation and continuous improvement.

You will oversee the lifecycle of core insurance, finance, human resources and other enterprise business systems, providing leadership across application support, requirements and solution analysis, configuration, incident and problem management, change and release activities, and continual service improvement. You will also help maximise the value of contemporary enterprise platforms and cloud services, including Salesforce, ServiceNow and Jira.

Working closely with senior business and technology stakeholders, Product Owners, Platform Owners, architects, delivery teams, vendors and service providers, you will build trusted relationships, influence priorities and ensure business needs are translated into scalable, maintainable and customer-focused technology outcomes.

For further information about the role, you can view the attached Job Description Form (JDF) or contact Pri Jayasinghe on (08) 9264 3884

About You

You are an experienced and customer-focused technology leader who combines strong people leadership with broad expertise across enterprise applications, systems analysis, configuration management and platform services. You understand how to bring people, processes and technology together to deliver reliable services and meaningful business outcomes.

You are a positive and influential leader who enjoys developing people, building high-performing teams and creating an environment where people are supported, empowered and accountable. You are comfortable navigating competing priorities, providing trusted advice and making well-informed decisions in a complex technology environment.

You will bring demonstrated experience in:

• Leading multidisciplinary technology teams, including workforce planning, prioritisation, coaching, mentoring, performance management and capability development.
• Leading enterprise application support, business and systems analysis, configuration management and platform services, with a strong focus on secure, reliable and customer-focused outcomes.
• Applying strong knowledge of requirements management, solution analysis, application lifecycle management and configuration management to deliver scalable, maintainable and supportable technology solutions.
• Providing governance and oversight across contemporary enterprise platforms and cloud services, including configuration controls, change and release management, security, risk, audit compliance and lifecycle planning.
• Leading ITIL-aligned incident, problem and service management practices and driving continuous improvement to enhance service reliability and reduce operational risk.
• Building strategic relationships and influencing outcomes across senior business stakeholders, technology teams, vendors and service providers.
• Exercising sound judgement and balancing operational priorities, customer needs, delivery commitments, risk and broader organisational outcomes.
• Leading teams responsible for contemporary enterprise platforms such as Salesforce, ServiceNow, Jira and cloud-based insurance, finance and human resources systems, which is highly desirable.

Most importantly, you are a visible and inspiring leader who leads with authenticity, resilience and a positive mindset. You bring a strong commitment to coaching and mentoring others, champion collaboration across teams, and create an environment where people are motivated to succeed, embrace change and deliver outstanding outcomes for customers.

You will embody the Insurance Commission's values of Care, Courage and Collaboration, demonstrating professionalism, integrity and a genuine commitment to service excellence in everything you do.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.
• Additional three public service holidays each year plus long service leave after seven years of service.
• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.
• Salary packaging options, including novated leasing for a new vehicle.
• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.
• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.
• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.
• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a diverse and inclusive workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

• A detailed CV that clearly outlines the skills and experience you have gained in relation to the role; and
• A maximum two (2) page statement addressing all Work Related Requirements contained within the Job Description Form (JDF).
• Please nominate two (2) referees who can provide feedback on your capacity to meet the Work Related Requirements. At least one referee should be your most recent immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Thursday, 8 October 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at human.resources@icwa.wa.gov.au or (08) 9264 3813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.