Permanent full-time appointment.

This is an exciting opportunity to join North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.

The Manager Customer Experience will play a pivotal role in creating a customer‑centric organisation. The role will lead and manage staff across multiple locations within the region and will be responsible for implementing customer‑focused processes, systems, and policies.

This position will oversee the Customer Engagement, Student Operations and Employment Based Training (EBT) teams. Strategically, the Manager will be responsible for embedding new organisational systems and processes that enhance service delivery, as well as developing and implementing strategies focused on maximising student enrolments, customer satisfaction, and strengthening the College’s brand.

The Manager will also develop and maintain strong relationships with industry, community partners, and relevant service providers. In addition, the role will contribute to the effectiveness of apprenticeship and traineeship management across the College by providing advice, information, and support to ensure intended outcomes are achieved.

Strong attention to detail is required to analyse customer trends, enquiries, and peak service periods, along with a hands‑on approach and a demonstrated commitment to continually improving the customer experience.

About Us
NR TAFE is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres. We have 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

We are committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64. Jobs and Skills Centres are free, accessible one-stop shops that provide careers, training and employment advice and assistance to all members of the community.

As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.

Find out more by visiting our website: www.northregionaltafe.wa.edu.au 

What we offer:

At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:

• District Allowance from $7,436 - $18,898 per annum.
• Generous travel subsidy from $1,885 for yourself and your dependents plus additional travelling time each year.
• Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
• Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
• Flexible working arrangements.

Want to know more?
Please contact Lee-Anne Springer, Director Client Experience on (08) 9159 6735 or lee-anne.springer@nrtafe.wa.edu.au

How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

• A comprehensive Resume including two professional referees
• A written application addressing the selection criteria outlined in the attached Job Description Form.

Apply for Job at the top or bottom of this advertisement. Before applying, please have your application documents ready to upload. Late applications will not be accepted.

If you are experiencing any difficulties applying, please contact Recruitment on (08) 9203 3735.

Advertised Reference Number: NRG052.26S

Other Conditions and Eligibility

Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

Eligibility for employment in Australia, you must hold current and valid Australian working rights (e.g. Australian citizenship, permanent residency, or an appropriate working visa).

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

Applications close Friday 30 October 2026 at 4:00pm (WST).