This recruitment pool will run for a period of 18 months and may be used to fill full time ongoing fixed term contracts and permanent opportunities, subject to business requirements.

About the role

The Magistrates Court and Specialist Jurisdictions is accountable for:

• Judiciary and judicial support.
• Case processing.
• Enforcement of criminal and civil court orders.
• Enhance Aboriginal services throughout the state.

The Judicial Support Officer is responsible for providing support to judicial officers both in and out of court and ensures the delivery of quality advice, information, and assistance to internal and external stakeholders of the court.

The Supervising Customer Service Officer is responsible for coordinating the physical and human resources for a work team within the Magistrates Court of Western Australia.  They provide an advisory service to all internal and external customers in relation to practices and procedures of the Magistrates Court of Western Australia.

Th successful applicant:

• May be required to work outside of standard working hours, subject to business requirements.
• On occasion the incumbent of this position may be required to accompany the Judicial Officer on circuit within the regions travelling by vehicle or aircraft.
• They may also be required to perform relieving duties at other Court locations within the various regions.
• The position holder may be required to participate in job rotation at equivalent level for continued development.

Suitability Requirements

Through the recruitment process, we will be looking for candidates who can demonstrate skills, experience and attributes in relation to the following:

Achieve Results - The ability to; reschedule and reorganise work to reflect changes in priorities, demonstrate knowledge of new programs, plans or services that are relevant to the position, maintains accurate records and files; and, ensure that tasks are completed within allocated timeframes.

Shapes and Manages Strategy - The ability to; understand the reasons for decisions made within the division and be able to explain how these relate to their work, identify issues that may impact on the achievement of goals and inform supervisor, utilise knowledge of the work environment to contribute to planning activities, draw information from a variety of sources and apply common sense to analyse what information is important/relevant.

Knowledge - Practical working knowledge of Court practices and procedures.

Builds Productive Relationships - The capacity to; build and maintain relationships with senior management, colleagues and clients, share information with stakeholders and seek input from others to inform team discussions, ensure that relevant/important information is shared where required, treat people with respect and courtesy and to act on constructive feedback.

Exemplifies Personal Integrity and Self-Awareness - A commitment to; adhere to the Code of Conduct in all interactions, behave in a honest professional and ethical way, check and confirm the accuracy of all information prior to release, take responsibility for the completion of work and seek guidance where necessary, stay calm under pressure and not react personally to criticism, acknowledge mistakes and learn from them, meet agreed performance levels and seek and accept supervisor feedback and guidance, manage risks by seek guidance when required and report potential risk issues to supervisor.

Communicates and Influences Effectively - An ability to; structure messages clearly and succinctly orally and in writing, gain a clear understanding of others comments by actively listening and asking questions to ensure understanding – checks that own views have been understood and able to discuss issues thoughtfully without becoming aggressive are requirements for this role.

The suitability requirements outlined will be what the panel will assess throughout the selection process.

Eligibility 

To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia. 

Benefits and opportunities

• Career pathway opportunities
• District Allowance
• Housing subsidies
• 5 weeks Annual Leave and Travel concessions
• Learning and development opportunity programs
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Application process

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

1. A comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.

1. A statement no more than two (2) pages addressing the following Suitability Requirements: Please provide examples to support your claims.
   • Achieve Results
   • Shapes and Manages Strategy
   • Knowledge
2. Contact details of two work related referees, one of whom should be your current/ most recent supervisor.

All remaining Suitability Requirements will be assessed at a later stage in the process.

Pool Recruitment

This pool will be open for a period of 18 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice in the Kimberley and Pilbara regions for the duration of the pool.

For further job-related information

If you would like further information regarding the vacancy please contact Cherie Etrelezis, Regional Manager on (08) 9192 1137 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. 

Aboriginal and Torres Strait Islander applicants can access support by following this link. 

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email workforcediversity@justice.wa.gov.au. 

Submitting your application

To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

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