Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Tom Burke on (08) 6414 1185 via email at tom.burke@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

Applicants should note that not all flexible work options are viable in all positions and front-line positions in particular have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.   

About The Role:

The Housing Services Officer position has responsibility for the management and monitoring a designated number of Service Delivery tenancies to ensure tenants are supported, payment of rent is sustained, and properties are cared for and maintained.

The role is responsible for the provision of property and tenancy management services associated with the Department’s owned and leased properties. The position ensures ongoing consultation and communication with a diverse group of stakeholders, including tenant’s Real Estate agents, contractors, Government agencies, local authorities and departmental staff, to ensure that a customer focussed service is delivered.

The position sits within the Service Delivery business area which manages approximately 39,000 tenancies across the state. Government Regional Officers Housing (GROH), community housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) fall under the Service Delivery division, with close links to Aboriginal housing. The Department also has a strong focus on providing home ownership opportunities to public housing tenants.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

1. Application letter of two (2) pages or less, answering the following questions and providing specific examples to support your claims:

• Describe a time when you provided excellent customer service in a challenging situation, including how you communicated with the customer both verbally and in writing, handled any sensitive issues, and achieved a positive outcome.
• Describe a time when you worked effectively with people from differentbackgrounds and cultures, including Aboriginal people, and showed respect for their needs, perspectives, or cultural differences.
• Describe a time when you identified an opportunity to improve a process, service, or way of working, and how you supported your own development or helped others develop as part of the improvement.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Tom Burke on (08) 6414 1185 via email at tom.burke@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID3431 for support.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency.  Please note that being placed in the pool does not guarantee your placement in a position.