Do you want to strategically lead safety, quality and consumer experience programs across one of Western Australia’s largest health service providers?

We are seeking an accomplished senior leader to provide strategic direction for safety, quality and consumer experience for North Metropolitan Health Service (NMHS).

This is a Permanent, Full Time vacancy at 76 hours per fortnight (1.0 FTE).

What is our Director Safety, Quality and Consumer Experience role?

The Director Safety, Quality and Consumer Experience provides strategic leadership to support NMHS to deliver safe, high-quality, person-centred care through its safety and quality programs.  Working across a large and complex health service provider, the Director Safety, Quality and Consumer Experience, establishes, leads and directs the NMHS clinical governance program ensuring alignment and compliance with national and WA Health priorities, performance frameworks and strategic directions.  Leads the Safety, Quality and Consumer Experience Unit, and manages all areas under its control.  Assists with the strategic planning process for NMHS Public Health and Clinical Excellence (PHCE).

Your key priorities will include:

• Leading the development, implementation and evaluation of organisation-wide patient safety, quality and clinical governance programs, systems and frameworks.

• Providing strategic advice to the NMHS Executive, Board and governance groups on area level clinical governance, legislative and regulatory obligations, performance and accreditation.
• Strengthening monitoring and reporting systems for safety, quality and clinical performance, including clinical incident investigation, clinical risk management, coronial liaison, policy, accreditation and clinical audit.
• Building a collaborative culture focussed on quality management through effective leadership, consumer engagement and cultivation of mutually beneficial partnerships with internal and external agencies.

Previous experience in a similar or related role, together with contemporary expertise in patient safety, quality and consumer experience will be highly regarded.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At North Metropolitan Health Service (NMHS), we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity.  During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.

What we offer

NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:

• Generous salary packaging to increase take-home pay
• Professional and career development opportunities
• Diverse and inclusive culture 

Want to know more about this role?

We encourage you to contact Jaimy Wisse, A/Executive Director, Public Health and Clinical Excellence on 6457 1223 to discuss how this role aligns with your personal and career interests.

We think you’ll like it here

Our employees like working here, and we think you will too. Watch our staff stories to hear about working at NMHS.

Ready to join our team?

All applications must be lodged online via www.jobs.wa.gov.au, so please allow enough time to complete the online application process and attach your supporting documents. If you require assistance at any stage of the application process, HSS Employee Services are available on 13 44 77 during business hours to provide immediate support.

The Job Description Form (JDF) is attached for your reference and provides further information on the role, the key responsibilities and requirements.

To help us understand your experience, motivation and suitability for the role, your application should provide following:

• A detailed Resume which sets out your qualifications, capabilities and experience relevant to the position;
• References – the names of two (2) referees. It is preferable for one of your referees to have been a recent manager and/or clinical supervisor;
• A Cover Letter (maximum 3 pages) explaining why you are applying for this role and providing clear examples that demonstrate your:
  • Substantial knowledge and demonstrated experience in applying contemporary patient safety and quality and clinical governance principles, standards and requirements in a complex healthcare environment;
  • Demonstrated strategic leadership and management experience and substantial evidence of previous outcomes relevant to the position; and
  • Highly developed analytical, conceptual and problem-solving skills with a proven ability to provide innovative solutions to complex issues.

Please ensure your nominated referees are available to provide references promptly when requested, as you may be deemed unsuitable for this vacancy if we cannot obtain timely references.

Eligibility: To be suitable for this vacancy you must have documentary evidence of your entitlement to live and work in Australia.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process, and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Similar VacancyWhilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service or the wider public service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

NMHS fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging.  We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.

NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy.  As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.

NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact NMHS Human Resources at nmhs.talent@health.wa.gov.au.

Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.

We look forward to receiving your application.

This document can be made available in alternative formats on request.

© North Metropolitan Health Service 2026