Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Meg Slattery on (08) 6414 2183 or via email at Meg.Slattery@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

As a Customer Service Officer, you’ll be part of a collaborative team committed to helping Western Australians access secure and affordable housing. In this office-based frontline role, you’ll be the first point of contact—providing face-to-face, phone, and written support to clients seeking assistance.

You’ll offer advice, assess eligibility, and guide individuals through housing options including Public Housing, Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations), and bond assistance (interest-free loans to obtain accommodation in the private rental market). Working closely with internal teams and community partners, you’ll help respond to a wide range of housing needs across the state.

About You:

• Takes pride in delivering outstanding service to customers every time.
• Looks for better ways of doing things and has a “can do” approach to solving problems.
• Works and gets on with people from all walks of life, including an awareness of cultural sensibilities, and shows respect for cultural differences/needs, in particular of Aboriginal people.
• Can be easily understood, often in challenging circumstances, when speaking or writing to others.
• Is flexible and ready, willing and able to take on a range of tasks and learn them quickly.
• Possesses an ability to work within a team.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

1. Cover letter of two (2) pages or less using the STAR method (situation, task, action, result), with examples to support your claims, describing:

• A time when you worked with others to provide an excellent service to a client, including how your actions resulted in a positive outcome for them
• A time when you worked effectively with people from different backgrounds and cultures, including Aboriginal people, and showed respect for their needs, perspectives, or cultural differences.
• A time when you handled a difficult or angry client, what you did for them and what the outcome was. Include how you self-regulate during and after the interaction

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Meg Slattery on (08) 6414 2183 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID03443 for support.

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.