We’re looking for individuals who are passionate about providing exceptional customer service, apply critical thinking, and put customers at the core of everything they do!

The Customer Service Officer (CSO) works flexibly as part of team, to consistently deliver exceptional customer experiences via omni channels.

Responsibilities include responding to general enquiries, liaising with other business areas, providing administration support, resolving customer queries, empowering customers to self-serve information, and promoting first contact resolution where appropriate.

We have 1 x full-time, permanent position, with potential for future fixed term and permanent opportunities.

This process may be used to fill future similar permanent or fixed-term positions that may arise within the Department and across the WA public sector in the next 12 months from the initial date of appointment. 

Personal attributes and/or organisational requirements will also be considered during the recruitment and selection process.

• Availability to work from 8:20am - 4:30pm, Monday to Friday
• Commencing in Jan-Feb 2027.

To be successful for this position, you need to demonstrate: 

• Demonstrated written and oral communication and interpersonal skills.
• Demonstrated organisational skills, with the ability to multi-task and prioritise work to achieve required outcomes.
• Demonstrated computer literacy, with the ability to use Microsoft Office applications and other digital tools.
• Demonstrate the behaviours within the leadership context as outlined below.

Core leadership behaviours outlined in Leadership Expectations are applicable to this role and should be demonstrated in the context of Personal Leadership. The Personal Leadership context is about the work of individuals not yet in traditional leadership positions who make a direct and immediate difference to the agency. The expected behaviours may be assessed during the recruitment and selection process.

About us

Our Perth office is centrally located in the CBD, above the Perth Underground rail station and close to major transport links.  We also have a number of offices located in the regions.

For more information on what we do, our recruitment process, and why working at the Department of Planning, Lands and Heritage is an attractive proposition, please visit the Department page on the DPLH website.

We have a comprehensive  Applicant Information Pack to provide information about us, the values of the department and practical guidance on the process for you.

Benefits of Working at DPLH

DPLH offers a broad range of benefits including but not limited to:

• Access to flexible working arrangements including working from home or alternate work locations for enhanced work life balance.
• 12% superannuation, full employer contribution and salary packaging options
• Comprehensive learning and professional development opportunities.
• 4 weeks annual leave with 17.5% loading paid as additional pay every December
• 3 days additional public sector holidays each year
• Cultural leave for Aboriginal and Torres Strait Islander staff
• Leave for study, bereavement, foster caring and parenting
• Free access to a confidential employee assistance program (EAP) for you and your family, which includes psychology and counselling services.

How to apply: All applications are submitted online. Select ‘Apply for Job’, located at either top or bottom of the screen, and follow the instructions; you will need to provide a:

• Comprehensive resume that clearly shows your skills, experience, and key achievements, including the details of two referees, with at least one being your current or recent manager or supervisor.
• An authentic letter, addressing why customer experience is important in the public sector. Letters written solely by AI will not be considered.

Further Information: 

If you would like to know more, please contact Rach Fields on (08) 6551 8002 or email rach.fields@dplh.wa.gov.au. Please do not send your application to Rach or seek their assistance with lodging your application. 

Aboriginal and Torres Strait Islander applicants – For a confidential discussion about the recruitment process, please reach out to Jake Louthean or Barb Culbong from our Aboriginal Employment and Engagement team. You can contact Jake at 0428429486 or Barb at 0408 895 002 or alternatively email us at aboriginalemployment@dplh.wa.gov.au.

Supporting Equity, Diversity and Belonging

At DPLH, we are committed to fostering a diverse, inclusive and culturally responsive workplace where everyone feels valued, respected and empowered to contribute. We recognise that a workforce reflecting the diversity of the Western Australian community strengthens our culture, drives innovation and enables us to deliver better outcomes for the people we serve.

As an equal opportunity employer, we encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people of diverse sexualities and genders, young people, and people from culturally and linguistically diverse backgrounds. Preference may be given to applicants from these groups to support our diversity and inclusion objectives and achieve equality under the Equal Opportunity Act 1984 (WA).'

Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact our Recruitment team on (08) 6551 9419 or email recruitment@dplh.wa.gov.au.

We can also be contacted via the National Relay Service on the below numbers:
TTY/voice calls – 133 677
Speak and Listen – 1300 555 727
SMS relay – 0423 677 767

Special Requirements for this position:

The Department will conduct a Nationally Coordinated Criminal History Check for applicants successful to this recruitment process. 

To be eligible for a permanent appointment to the Western Australian public sector it is essential that you are an Australian citizen or have permanent residency status in Australia. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.  

Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted. 

If you experience technical issues when submitting your application, contact ramshelpdesk@bigredsky.com, or please call (08) 6551 9419 for any other queries.

DPLH reserves the right to close this vacancy prior to the advertised closing date should circumstances around the vacancy change.

Closing Date – Thursday, 19 November @ 4:00pm