ICT Service - Schools are seeking to establish a pool of Customer Relationship Managers for permanent and fixed term, full-time and part-time vacancies which may arise during 2026 and up to the end of April, 2028. Appointments may be offered at any time for vacancies that commence during this period.

Delivery of Information Communication and Technology (ICT) services provides support for the Department’s educational outcomes by developing initiatives and technical support strategies to ensure all 800 Western Australian public schools can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.

The ICT Operations and Customer Service Directorate is part of the ICT Division and is the primary entry point to ICT for any responses top operational issues, requests or problems customers of ICT may have. As the highest frequency contact point for customers in many respects it is the ‘face’ of ICT.

The Role

Suitable applicants will coordinate agreements for the provision and support of ICT services to various customer groups across schools, colleges, regions and central office. They will assist staff in schools, colleges, regions and central office at a system level to implement policies and strategic initiatives in the areas of information systems, technology and telecommunications, and information management utilising the Information Technology Service Management methodology.

Customer Relationship Managers deliver a high level and timely customer service to clients. In addition, they are required to monitor, evaluate and report on the services delivered by the Department.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments) 
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Jason Urbanski, Service Level Manager on (08) 9264 5270 or by emailing jason.urbanski@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at centralservices.recruitment@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• A four (4) page statement addressing the following selection criteria as outlined in the attached JDF:

1. Demonstrated well developed knowledge and considerable experience in developing and implementing policies and guidelines to ensure compliance and best practice Information Technology Service Management in relation to the delivery and support of ICT services.
2. Demonstrated considerable experience in working with a variety of customer groups, including the ability to translate technical requirements and specifications into easily understood business concepts and vice versa to a variety of customer groups.
3. Demonstrated well developed oral, written and interpersonal communication skills, including the ability to establish and maintain effective working relationships and undertake high-level consultations, collaborations and negotiations.
4. Demonstrated well developed conceptual and analytical skills, including the ability to provide innovative solutions to strategic and complex problems and issues.
5. Demonstrated well developed project management and organisational skills with the ability to prioritise tasks to meet conflicting timelines.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1067916

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 10 November 2026.