This is a permanent full-time position commencing ASAP

The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.

The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act 1994, the department’s Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner.

The Role

Complaints Triage Support Officers provide technical advice and support to clients regarding the complaints process. They manage enquiries and complaints by logging, distributing and resolving complaints in a timely manner, including escalation of complaints where appropriate. They are expected to respond to operational enquiries from schools and stakeholder groups and engage with employees, parents and other stakeholders as needed.

In this role, the successful applicant will research and provide information relating to the management and use of the Standards and Integrity Directorate case management systems, ensuring complaints and notifications are recorded, allocated, monitored and resolved in accordance with policies, procedures and relevant legislation. They will also manage the collation and input of data and prepare reports related to the functions of the Standards and Integrity Directorate. They will need to liaise with and establish effective relationships with various stakeholders, including the Corruption and Crime Commission, WA Police Force, Department of Communities, Teacher Registration Board of Western Australia and the Ombudsman of Western Australia.

The successful applicant will be expected to participate in and contribute to, the analysis of emerging trends and issues relating to the functions of the Standards and Integrity Directorate. They will additionally maintain, monitor and assist in budget preparation and reporting on expenditure. They will provide administrative support to the teams within the Standards and Integrity Directorate, including reviewing and recording correspondence, identifying high priority complaints, scanning documents, verifying records, creating hard-copy and electronic files, and compliance monitoring. They will also provide administrative support associated with recruitment processes.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home and flexible working hours.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Amanda Cann, Manager Assessments and Complaints on (08) 9264 4334 or by emailing amanda.cann@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at centralservices.recruitment@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
• obtain or hold a current Working with Children Check
• complete a declaration prior to employment and annually thereafter disclosing any disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
• provide a statement from previous employer/s with regard to any disciplinary findings

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:

1. Demonstrated considerable knowledge and experience in the delivery of administration support services,
2. Demonstrated initiative and sound organisational skills, including the ability to identify priorities to meet conflicting timelines.
3. Demonstrated sound written, verbal and interpersonal communication skills, including the ability to prepare clear reports, communicate effectively with a range of audiences, and provide high-level customer service.
4. Demonstrated well-developed computer application skills, including a working knowledge of word processing, development and maintenance of databases and spreadsheets, and experience using an electronic records management system.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1069369

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 27 October 2026