Lead a high-performing client services team and help shape exceptional apprenticeship and traineeship experiences across North Metropolitan TAFE in this 15 months temporary opportunity, with possibility of further term and/or permanency.

About You

Are you an experienced people leader with a passion for delivering exceptional customer service and driving operational excellence? We are seeking a Client Services Team Leader to lead and support the Apprenticeship Management Team, ensuring the efficient, accurate and compliant delivery of apprenticeship and traineeship administration services. In this role, you will provide day-to-day leadership, coordinate team workflows, monitor service standards, build strong stakeholder relationships and identify opportunities to improve business processes and service outcomes.

You will bring demonstrated experience leading and developing teams in a customer-focused administrative environment, with strong analytical, problem-solving and organisational skills. Your ability to manage competing priorities, provide advice on complex matters, interpret policies and procedures, and build collaborative relationships with a diverse range of stakeholders will be key to your success. Experience using business systems and databases, together with a commitment to delivering high-quality client service and continuous improvement, will be highly regarded.

There is an option to accrue an additional two weeks leave each year on top of your standard four weeks annual leave.

Suitability Requirements

To be considered suitable for this position, you will:

• Have relevant skills and experience to meet the selection criteria and role requirements as outlined in the attached JDF.

Eligibility Requirements and Other Conditions

To be considered eligible for employment, you will:

• Possess current and valid Australian working rights (e.g. Australian citizenship, permanent residency, or an appropriate working visa). Please note, visa sponsorship is not available for this role.
• Hold, or have the ability to obtain:
  • Department of Education Nationally Coordinated Criminal History Check
  • Working With Children (WWC) Card

About the College

At North Metropolitan TAFE (NMTAFE), you will join an organisation that changes lives through education and skills.

As one of Western Australia's leading vocational education and training providers, we deliver industry-relevant training across 10 campuses, offering more than 400 courses in 48 industry areas. In partnership with industry, government and community, we help people build rewarding careers and develop the skilled workforce that shapes Western Australia's future.

We value talented, passionate people and are committed to a workplace where everyone belongs. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, LGBTQIA+ communities, people with disability, and people of all ages and experiences. Together, our diverse perspectives help us achieve better outcomes for our students, industry and community.

Applying is easy

If this is the role you’ve been waiting for, simply give us:

• A comprehensive resume including two professional referees
• A written application addressing the suitability requirements.

Applications close Friday, 30 October 2026 at 4:00pm (WST).

Select “Apply for Job” at the top or bottom of this advertisement to submit your application. Applications must be submitted online, and If you experience any issues please contact the Helpdesk on (08) 9203 3735.  Late applications will not be accepted.

Additional Information

Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal and Torres Strait Islander candidates who meet the suitability requirements for these roles will be prioritised for appointment.

We’re always on the lookout for great people. If you’re suitable but not selected for this role but we believe you’d be a strong fit elsewhere, over the next 12 months we may consider you for other opportunities within the organisation or share your details with other agencies - with your permission.

Bianca Higgins, Manager, Trades Recognition and Assessment would also be happy to chat with you on 0437 429 955 or bianca.higgins@nmtafe.wa.edu.au. Also talk with them about how we can make adjustments to support you to participate fully in recruitment.

Find out more by visiting our website: www.northmetrotafe.wa.edu.au.

Advertised Reference Number: NMG142.26S