About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer a permanent Client Services Manager opportunity within our IT Services function.

As Client Services Manager, you will play a pivotal role in shaping how technology services are experienced across the Insurance Commission. You will lead the delivery of secure, reliable and responsive ICT services that place customer needs at the centre of service design, operational decision-making and continuous improvement.

Leading multidisciplinary ICT support teams, you will foster a culture where people listen, collaborate and take ownership of the customer experience. You will oversee end-to-end ICT service management, including IT operations, end-user computing, device lifecycle services, user onboarding and offboarding, and effective management of incidents, problems and changes.

As the key link between Information Technology and the business, you will build trusted relationships with stakeholders and service partners, translate customer needs into meaningful service improvements, and use performance insights to enhance service quality, responsiveness and value. Your leadership will help ensure technology services enable the Insurance Commission to achieve its strategic objectives while delivering positive outcomes for the Western Australian community

For further information about the role, you can view the attached Job Description Form (JDF) or contact Pri Jayasinghe on (08) 9264 3884.

About You

You are an experienced and customer-focused ICT service leader who understands that exceptional technology services begin with listening to customers, understanding their needs, and delivering reliable and meaningful outcomes.

You will bring demonstrated experience in:

• Leading and managing ICT services within a complex organisational environment, with a strong commitment to customer service excellence and continuous improvement.
• Leading, mentoring and empowering multidisciplinary teams while fostering a culture of accountability, collaboration and responsive service delivery.
• Applying ITIL-aligned service management practices, including incident, problem and change management.
• Managing service performance through service level agreements (SLAs), key performance indicators (KPIs), operational reporting and continuous improvement initiatives.
• Building and maintaining effective stakeholder, vendor and service provider relationships, whilst demonstrating sound financial management capability.
• Engaging, influencing and communicating effectively with stakeholders at all levels of the organisation.
• Using enterprise service management platforms, such as ServiceNow, to support efficient, measurable and customer-focused service delivery.
• A relevant tertiary qualification or equivalent industry certification.

You are a collaborative and outcome-focused leader who demonstrates sound judgement, builds trusted relationships, and is passionate about delivering technology services that enable people to perform at their best and achieve organisational objectives.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.
• Additional three public service holidays each year plus long service leave after seven years of service.
• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.
• Salary packaging options, including novated leasing for a new vehicle.
• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.
• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.
• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.
• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a diverse and inclusive workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

• A detailed CV that clearly outlines the skills and experience you have gained in relation to the role; and
• A maximum two (2) page statement addressing all Work Related Requirements contained within the Job Description Form (JDF).
• Please nominate two (2) referees who can provide feedback on your capacity to meet the Work Related Requirements. At least one referee should be your most recent immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Thursday 8 October 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at human.resources@icwa.wa.gov.au or (08) 9264 3515.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.