CRVCID 747839

About the Opportunity:

We are currently seeking dynamic and enthusiastic individuals to appoint to Clerical Support Officer roles with the Midland Community Mental Health Service. We currently have a Permanent Full-Time and a Fixed-Term Full-Time position available. The Fixed-Term position has the possibility of extension and/or permanency. 

In this role, the successful applicants will provide clerical and administration support, electronic appointment management, and frontline reception duties within the Midland Community Mental Health Centre (MCMHC) in addition to providing an efficient and effective medical records retrieval and maintenance service, focussing on quality customer service. Other key duties include, but are not limited to;

• Carries out full range of administrative duties, including reception, word processing,  data entry, mail collection and delivery, and maintenance of filing systems including archiving, and maintain presentation standards in consumer waiting area.
• Screens telephone calls and initiate appropriate action in a timely manner.
• Promptly receive and attend to consumers/contractors/visitors at reception desk, notifying clinicians of arrival, following processes of reception duties and maintaining customer service standards.
• Participates in the maintenance of a safe work environment.

Suitability Criteria:

• Knowledge & experience in switchboard and reception duties.
• Knowledge of health applications i.e. webPAS, PSOLIS and DMR.
• Ability to work and collaborate closely with colleagues.
• High-level interpersonal skills and the ability to liaise with staff and consumers
• Be available full-time, Monday-Friday.

For more information regarding this position, we encourage you to refer to the Job Description Form (JDF) attached.

For further job-related Information: for further information, we encourage you to contact Isabella Miles on (08) 9237 8600.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within EMHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision. 

About the Midland Community Mental Health Service:

The Midland Community Mental Health service provides specialist clinical mental health services to individuals aged 18-65.

The specialists treat those:

• Who are not responding well to treatment for mental illness in a primary care setting (e.g. General Practitioners)
• With severe and complex mental health issues/illness
• Have a significant level of disturbance and psychosocial disability due to their illness that has a significant impact on their functioning
• Significant functional difficulties that require coordination of care and support across multiple agencies, family, friends, support people, carers and providers
• Would benefit from a multi-disciplinary team due to the intensive or complex nature of care required.

Services include:

• Assessment Treatment Team
• Clinical Treatment Team
• Intensive Clinical Outreach Team
• Midland Wellness Clinic
• Older Adult Community Services

Employee Benefits: Our employees enjoy a range of benefits which may include (in line with operational requirements):

• Professional Development Opportunities and Study leave/assistance.
• Flexible working arrangements.
• Flexible leave arrangements.
• Other professional and location-based allowances.
• 12% employer contributed superannuation into a fund of your choice. For information on superannuation click here. 
• Fitness Passport- discounted access to select gyms, pools, and fitness centres across Australia
• Discounted Smart Rider for travel to work

Click here for more information about our hospitals, or check out the video below to hear more from our staff and #comejoinus

Application Instructions: Applicants are requested to apply online (www.jobs.health.wa.gov.au) and provide suitable Referees, it is preferable for your referee to be a current supervisor or manager. Satisfactory references are an essential part of East Metropolitan Health Service’s (EMHS) recruitment. Set yourself up to succeed in your application by providing suitable, contactable referees.

Applicants are advised to write a covering letter outlining their suitability for this position and attach their current resume or curriculum vitae. In addition to this, applicants are requested to provide a separate document (maximum three pages) addressing each of the essential and desirable selection criteria outlined on page five of the Job Description Form (JDF) attached. When responding to each criterion, we encourage you to use real-world examples from your career as this will assist us in assessing your suitability. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

EMHS is committed to ensuring that our services are delivered by people who are representative of the diverse communities we assist. 

We wholly embrace diversity and inclusion and encourage people to work with us from all ages, races, genders, religions, sexual orientations, family responsibilities or other characteristics, including Aboriginal people, people from culturally diverse backgrounds, individuals with a diverse sexuality or gender or bodily diversity, and people with disability. 

WA Health is committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy.  As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.  Aboriginal people are encouraged to apply. 

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.   

We are committed to building a workplace culture that values diversity and inclusion. We actively promote applications from people with disability. Reasonable adjustments will be provided to support you through the recruitment process. Please contact EMHSTalent@health.wa.gov.au to let us know if you require any adjustments to take part in the application or selection process.

Other Conditions:  WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process. 

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Lodgement is system generated. Any submissions on, or after, 28th September 2026 at  4:00pm will not be accepted. 

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.