About the role

Business systems and information are at the heart of every informed decision. Behind the successful delivery of school bus services is the ability to transform complex data into meaningful insights, identify opportunities for improvement and ensure systems, processes and reporting support operational success. As a Business Systems and Information Officer, you will play a key role in connecting people, data and technology to help deliver safe, reliable and efficient transport services to students across Western Australia.

This is an exciting time to join the team, with School Bus Services currently undertaking a significant business systems replacement project. Working within a small and collaborative team, you will have the opportunity to contribute directly to the design, implementation and continuous improvement of business systems and processes. You will work closely with business stakeholders and IT teams to analyse business needs, develop practical solutions and support the delivery of meaningful business intelligence through reporting, dashboards and data analysis. Your ability to understand the relationship between business operations, systems and strategic objectives will help drive informed decision-making and successful project outcomes.

We are seeking a collaborative and analytical professional with experience in business analysis, reporting, business intelligence and business improvement. You will be confident engaging with stakeholders at all levels, translating complex information into clear recommendations and managing multiple priorities in a dynamic environment. If you enjoy solving complex problems, influencing positive change and want the opportunity to make a visible contribution within a small team during a period of significant transformation, we encourage you to apply.

About You!

To excel in this role, you should possess:

• Considerable experience supporting the operation, planning and management of a complex organisation through business analysis, business intelligence, data analytics, reporting, and business improvement activities.
• Demonstrated ability to understand complex relationships between data and business operations, management, and planning.
• Demonstrated ability to engage with stakeholders, elicit and analyse business requirements, and translate business needs into effective system and process solutions.
• Demonstrated understanding of and commitment to continuous improvement.
• Well-developed communication skills (written, verbal and interpersonal) including the ability to successfully interact, negotiate, and support team members, senior staff and other key internal and external stakeholders. 
• Highly developed ability to review and analyse data and to identify and report on features, anomalies, trends, and business implications.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 160 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Collaborative culture with strong peer support and knowledge sharing
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Caroline Watson, Business Systems Services Coordinator on (08) 9326 5483 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV, including two work-related referees; and
2. A cover letter (maximum two pages) addressing Selection Criteria 1, 3 and 4 outlined in the Job Description Form.

Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note that, if you are the recommended applicant, you may be required to obtain an Australian National Police Clearance (NPC). Completion of the PTA Integrity and Qualification Consent Form will only be required where qualification checks are undertaken. Adverse outcomes of NPCs will not necessarily disqualify an applicant from the selection process. Suitable applicants may also need to undertake a Drug and Alcohol Screen prior to commencement.