This is a Pool recruitment process for fixed term, full time and part time appointments, with the possibility of extension or permanency as vacancies arise.

About the roles

The Registry of Births, Deaths and Marriages creates and permanently stores birth, death, change of name and marriage records for life events occurring in Western Australia, and performs civil marriages in the Perth Registry Office.

Assistant Customer Service Officer (Level 1)

The Assistant Customer Services Officer supports the Registry Services Branch in the delivery of quality and customer-focused services.  The occupant of this role can expect to undertake a variety of tasks designed to broaden and strengthen their skills and knowledge.

Customer Service Officer (Level 2)

The Customer Service Officer works within a team with responsibility for providing a quality and customer focused service in registering births, deaths, marriages and change of names, and issuing certificates from those events.

Suitability Requirements 

Through the recruitment process, we will be looking for candidates who can demonstrate skills, experience and attributes in relation to the following: 

Shapes and Manages Strategy - Understands business values and objectives and can explain how they are relevant to their work.  Works under direct supervision to meet timelines and priorities.

Achieves Results - Reschedules and reorganises work to reflect changes in priority. Applies and develops capabilities to meet performance expectations, demonstrates knowledge of new programs, products or services relevant to the position. Maintains accurate records and files and sees tasks through to completion.

Relationship Management - Responds under direction to changes in client needs and expectations, manages progress and keeps clients informed, and provides prompt and courteous service.  Recognises the value of individual differences and understands that others may work in different ways.

Communication - Limits the use of jargon, explains information using language appropriate to the client. Listens and asks questions to ensure understanding and checks that own communication has been understood. Discusses issues thoughtfully without getting aggressive.

Personal Integrity and Awareness - Adheres to the Code of Conduct and behaves in an honest, professional and ethical way. Provides accurate information, checks and confirms accuracy prior to release. Gets on with the job and applies self to meet objectives, follows up to ensure work is finalised. Stays calm under pressure, does not react personally to criticism.  Agrees on performance levels with supervisor, seeks supervisor feedback and responds to guidance.

Benefits and opportunities

• Flexible working arrangements
• Career pathway opportunities
• Learning and development opportunity programs
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice

Application process
How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We require you to submit:

1. Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
2. A statement no more than one page, addressing the following Suitability Requirements.
   Please provide examples to support your claims.
   
   • Achieves Results 
   • Communication 
   • Relationship Management 
3. Telephone and email contact details of two work related referees, one of whom should be your current/most recent supervisor/manager.

All remaining Suitability Requirements will be assessed at a later stage in the recruitment process.

Subsequent Vacancies

Applicants found suitable to this Pool, may be considered for subsequent similar vacancies for a period of eighteen (18) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term, full time and part time appointments may be offered.

For further job-related information

If you would like further information regarding these vacancies please contact Dawn Anderson on (08) 9264 6305 for a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. 

Aboriginal and Torres Strait Islander applicants can access support by following this link. 

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email workforcediversity@justice.wa.gov.au. 

Submitting your application

To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. 

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

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