We are seeking to establish a pool of Visitor Services Officers at the Museum of the Goldfields for vacancies that may arise within the next 18 months with the possibility of Casual, Fixed term, Part-time, Full-time, and Permanent appointments.

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

The role of the Visitor Services Officer (VSO) is to provide a welcoming environment and high-quality experience for visitors to the Museum of the Goldfields. The VSOs ensure the safety of visitors and staff within the Museum, as well as the security of the Museum collection.

Special Conditions: There is a requirement for Visitor Services Officers to work a roster that includes weekends and evening shifts (applicable penalties apply).

About you

We are seeking dynamic, self-motivated individuals who enjoy working in a positive team environment and delivering a high-quality customer service.

The successful applicants will be expected to:

• Provide excellent customer service for Museum visitors, responding to their needs in a professional, courteous, and friendly manner.

• Provide advanced and specialised tours and interpretive programs, and assist with the delivery of education programs that contribute to visitors’ understanding and enjoyment of the Museum.

• Maintain the security of the Museum precinct, artefacts, objects, and displays by patrolling (i.e. walking and standing) the Museum and monitoring security systems.

• Assist with setting up special events, functions, and activities and provide function and event tours that may be presented in theme with the function or

(*See the attached JDF for full list of duties.)

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (selection criteria) of this position.

This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV, including the contact details of two referees.
• A statement of no more than one (1) A4 page addressing the following essential work-related requirements (selection criteria). Please provide relevant examples to support your claims:

1. Commitment to quality customer service.
2. Commitment and ability to work well alone or within a team.
3. Ability to learn, retain and implement procedures and

*Note that the remaining work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, hr@museum.wa.gov.au

Further Information

If you would like further information on this opportunity, please contact Barb Howard, Regional Manager, on (08) 9021 8533 or 0492 145 030, or via email, Barbara.howard@museum.wa.gov.au  

Eligibility to Apply

To be eligible for appointment, applicants must have the following: 

• The legal right to work in Australia at the time of appointment. This may include Australian citizens, Australian permanent residents, or holders of a valid Visa that permits employment in Australia.

• A current (within six (6) months) National Police Clearance Certificatewill be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

• A valid Working with Children Check (or, initially, the Post Office receipt of application for same will be accepted until official Check is received).

Pool Recruitment

This appointment Pool will be open for a period of 18 months from the day after the breach of standard claim period closes. Casual, fixed-term, part-time, full-time and permanent appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum for the duration of the Pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment. We strongly encourage Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, and young people, to apply.

The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Accessibility:  If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767