THIS RECRUITMENT POOL WILL REMAIN OPEN FOR A PERIOD OF 6 MONTHS

THIS POOL WILL BE USED TO FILL VACANCIES BASED ON ROTTNEST ISLAND

APPLICATIONS FOR THIS POOL CLOSE AT
MIDDAY ON WEDNESDAY, 2 SEPTEMBER 2026

Job Description

Pedal & Flipper is one of Australia's largest bicycle hire operations, offering pedal bikes, electric bikes, mobility equipment, and other recreational items to Rottnest Island visitors. The team of Visitor Services Assistants plays a key role in delivering high-quality service as part of the Rottnest Island Authority. The business operates year-round, and the team assists customers with hire transactions on a seven-day roster. Pedal & Flipper is part of the Visitor Services Directorate, which also manages Stay Rottnest rental accommodation and the Rottnest Island Visitor Centre.

Selection Criteria

Applicants should address the following four (4) criteria. These should be addressed in no more than two (2) pages in total.

1. Demonstrated experience in the delivery of superior sales and customer service within a busy tourism, recreation or retail environment.
   
   
2. Demonstrated ability to resolve customer service issues.
   
   
3. Demonstrated ability to handle cash and accurately balance takings using a retail Point of Sale or web based booking system
   
   
4. Ability to work in a high-pressure environment where physical fitness is a factor.

The following essential criterion will be assessed at some stage during the selection process. Desirable criteria will be assessed as required.

1. Applies and promotes the principles of equity, diversity and work health and safety in the workplace.

Desirable

1. Current First Aid certificate.
   
   
2. Current “C” Class Drivers Licence.

About Us

We are a statutory authority of the Department of Biodiversity Conservation and Attractions (DBCA), one of Western Australia's largest state government agencies, providing exciting and challenging career opportunities in biodiversity conservation and park and natural resource management. We employ people with world-class scientific, policy, land and marine management, visitor services, research and educational skills.

For more information on what we do, our recruitment process, and why working at DBCA is an attractive proposition, please visit our website.

Benefits of working with us

In addition to the attractive salary and opportunities to contribute to biodiversity and environmental conservation initiatives, the department offers incentives including:

• Flexible working arrangements.
• 12% superannuation, full employer contribution and salary packaging options.
• 4 weeks annual leave with 17.5% loading paid as additional pay every December.
• 3 days additional public sector holidays each year.
• Cultural leave for Aboriginal and Torres Strait Islander staff.
• Access to study, bereavement, foster caring and parental leave.
• A confidential employee assistant program (EAP) for you and your family, including psychology and counselling services.
• Well-established learning and development programs.

How to apply: 

All applications are to be submitted online. Select 'Apply for job', located at either the top or the bottom of the screen, and follow the instructions; you will need to provide a:

• a covering letter.
• a statement addressing the above requested criteria (in no more than two (2) page. Note: These instructions differ from the instructions in the Job Description Form.
• current CV, including the details of two referees with one being a recent or current manager/supervisor.

For further job-related information: contact Marisa Pittuck on 0404 290 105 or for further information about RIA, visit https://www.ria.wa.gov.au/.

We have a detailed Job Application Kit to provide information about us, the values of the department and practical guidance on the process for you. Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Prior to commencement, the successful applicant will need to possess or obtain:

• A current (issue date not older than 6 months) and satisfactory National Police Check.

For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the Job Description link below. The documents linked to this advertisement are available in alternative formats upon request.

Eligibility: It is essential to have Australian citizenship, New Zealand citizenship, Australian permanent residency status or a valid working visa to be appointed to this role.

A search for additional applicants may be conducted for this position where necessary to provide a more diverse and/or competitive field.

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at recruitment@dbca.wa.gov.au during the advertising period.

Substantive Equality Statement

RIA supports and values diversity and aims to build a workforce that is representative of the community we live in. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse background and people with disability. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

For adjustments required in the recruitment process, including an alternative to applying online, please contact the selection panel convenor.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Appointments may be made from this process within a 6-month period to casual positions.