Change your lifestyle, grow your career and make a real impact in Bunbury, Busselton & Manjimup.

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

You can also reach us through the National Relay Service.

About the Housing Temporary Employment Register:

The Housing Temporary Employment Register is an online portal where you can express interest in full-time or part-time opportunities that may arise in the South West Region within the next twelve (12) months, including:

• Fixed-term or secondment opportunities (up to 12 months)
• Transfer at levelfor current permanent public sector employees

The register is actively monitored by hiring managers who match applicants with roles that align closely with their skills and experience.

We provide comprehensive on the job training, coaching and ongoing professional development to equip you with the knowledge and skills required to succeed.

What we’re really looking for are people who:

• Communicate well with a diverse range of people.
• Are organised and willing to learn.
• Work well as part of a team.
• Can manage competing priorities.
• Demonstrate professionalism, integrity and resilience.

Employees may also be eligible for a range of regional benefits including

• District allowances.
• Subsidised Government housing. (where applicable)
• Additional leave provisions.
• Excellent professional development opportunities.
• Meaningful work that supports individuals, families and communities.

About You:

We are looking for enthusiastic and motivated individuals who enjoy working with people and making a positive contribution to their team. You will have strong communication skills and be confident engaging with a diverse range of stakeholders. You are organised, adaptable, and eager to learn, with the ability to manage competing priorities in a fast-paced environment. Most importantly, you are a collaborative team player who values supporting colleagues and working together to achieve shared outcomes.

About the Roles:

The positions sit within the Service Delivery business area which manages approximately 39,000 tenancies across the state. Government Regional Officers Housing (GROH), community housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) fall under the Service Delivery division, with close links to Aboriginal housing. The Department also has a strong focus on providing home ownership opportunities to public housing tenants.

All positions report to a Local Manager within a Region as part of the Housing Management Services portfolio. There is ongoing contact with Housing staff at a range of levels, other agencies and organisations and daily contact with tenant’s face to face, by phone and in writing.

Customer Services Officer (Level 2)

This position works as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing. Customer Services Officers process a range of applications and paperwork, provide advice and assistance to clients on all services and products available. This position liaises with real estate agents, landlords, other government departments and external services to deliver service delivery outcomes.

Housing Services Officer (Level 3)

This position is responsible for the management and monitoring of a designated number of Service Delivery tenancies to ensure tenants are supported, payment of rent is sustained, and properties are cared for and maintained.

Housing Services Officers are responsible for the provision of tenancy management services associated with the Department’s owned and leased properties. The position ensures ongoing consultation and communication with a diverse group of stakeholders, including tenant’s, external service providers, other Government agencies, local authorities and departmental staff, to ensure that a customer focussed service is delivered. This position conducts occupied rental inspections to ensure compliance with tenancy conditions.

Housing Property Services Officer (Level 3)

This position is responsible for the provision of property and tenancy management services associated with the agency’s owned and leased properties. The position ensures ongoing consultation and communication with a diverse group of stakeholders, including tenant’s, real estate agents, contractors, government agencies, local authorities and departmental staff, to ensure that a customer focussed service is delivered.

Property Services Officer (Level 3)

This position is responsible for managing, controlling and monitoring the property maintenance functions for a designated number of occupied and vacant properties within the Housing Management Services area. This position is part of a team who conduct  vacant property inspections, scope maintenance works and liaise with a head maintenance contractor to deliver asset outcomes. Property Services Officers are responsible for monitoring head maintenance contractor performance on occupied and vacant sites, by liaising with the head maintenance and other service providers on a daily basis.

Housing Management Services will play its part in building better communities by:

1. OUTCOMES: Establishing mutually responsible relationships with our customers to promote positive and sustainable social housing outcomes.
2. SOLUTIONS: Understanding our customers through effective assessment, and matching housing solutions to their needs.
3. SUPPORT: Being attuned to our customers’ existing and emerging needs and activating appropriate support services.
4. FAIRNESS: Consistently promoting and applying the principles of substantive equality, natural justice and procedural fairness.
5. IMPROVE: Engaging with our customers and stakeholders to help us continuously improve our products, services and processes.

Want to Learn More About the Roles?

To explore each role in more detail, refer to the attached Job Description Forms (JDFs).

How to Register:

We have opportunities available across South Hedland, Newman and Karratha region. To register your interest in one or more of the roles listed above. If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. A copy of all relevant qualifications as specified in your application or CV (if applicable).

Further Job-Related Information:

For further information about roles in the South West Region, please contact Emma Marsh (08) 6414 3953 (not to be contacted for Applicant Information Packs or assistance with lodging your application).

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number VCID03447 for support.