This is a permanent full-time position commencing November 2026

The Teacher Registration directorate is comprised of three branches: Registration and Customer Services, Investigations and Compliance, and Policy and Quality Assurance. The directorate is responsible for providing secretariat services to the Teacher Registration Board of Western Australia (TRBWA). The directorate supports the board’s mission of serving the public interest by ensuring that teachers are registered, and teacher education programs are accredited in accordance with relevant legislation and in the best interests of children

The Role

The Team Leader Customer Service will provide expert advice on the teacher registration requirements and application process, ensuring that employees comply with relevant policies when performing duties and making decisions. You will mentor, train and supervise the Customer Service team, ensuring compliance with policy and legislation. This includes monitoring and managing staff leave entitlements to ensure accrued leave is cleared within a reasonable timeframe and in accordance with relevant awards, agreements and Department policy

The successful applicant will act as the first point of operational escalation for all customer service issues and ensure critical, high-risk or business-impacting matters are escalated to the Senior Consultant Customer Service. You will also provide advice to Departmental management on operating and improving business systems used to facilitate efficient and effective registration practice.

In this role, the Team Leader will assist in the resolution of complaints and complex enquiries by providing procedural and technical advice. As well as managing staff performance in accordance with the Public Sector Performance Management Standards and Department policy.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments) 
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Serina Tan, Acting Manager Registration on (08) 9223 9115 or by emailing serina.tan@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at centralservices.recruitment@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• A two (2) page statement addressing the following selection criteria 1, 3 and 5 as outlined in the attached JDF: 

1. Demonstrated well developed operational coordination, supervision and capability development skills, including the ability to coordinate workflows and deliver effective operational outcomes.
3. Demonstrated well developed research and analytical skills on the areas of compliance with the ability to draw information from a range of sources to make evidence-based recommendations.
5. Demonstrated skills and experience in the delivery of regulation and/or compliance services and ability to interpret and apply legislation, policy and regulatory frameworks.

Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1065830 

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Monday, 5 October 2026

#LinkedIn