We currently have one (1) permanent full-time vacancy for the position of Supervisor Visitor Services, available for immediate filling (1.0 FTE, 76 hours per fortnight).

About us

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

About the role

Coordination of daily visitor services operations including, high presentation standards of exhibition areas, tour guiding, some public programs, admissions, customer service and public liaison, ensures safety and security to the public and museum collection. Coordination of rosters, timesheets, performance management, administration and training requirements for the visitor service department.

About you

We are looking for a dynamic, self-motivated individual who enjoys a challenge and wants to make a difference

‘The successful applicant will be expected to:

• Monitors daily operating procedures for the visitor services department.
• Ensures that visitor service staff are provided with sufficient supervision, instruction and equipment to enable them to perform their duties safely and effectively
• Coordinates visitor service staff, including performance management, training, and recruitment in consultation with the Site Operations Manager.
• Ensures that staff and visitor security and safety procedures are maintained in museum and associated buildings, including compliance with safe work practices and museum policy.

*See JDF for full list of duties.

How to apply

Please ensure that you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.

We require you to submit:

• A current comprehensive CV including the contact details of two referees.
• A statement of no more than 2-3 A4 pages addressing the following essential work-related requirements (selection criteria). Please provide relevant examples to support your claims.:

1. Demonstrated understanding of the importance of good customer service and the ability to engage with visitors and staff in a friendly and professional manner.
2. Demonstrated experience in team supervision.
3. Demonstrated high level of problem solving, organisational & time management skills, using a range of computer applications.

**Note that the remaining work-related requirements (see JDF) will be assessed at a later stage in the recruitment process.

Please ensure that you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, please contact Human Resources on email, hr@museum.wa.gov.au

Further Information

If you would like further information on this opportunity please contact, Sahadat Hossain, Operations Manager-WA Museum, P. 08 9431 8304 Email- Sahadat.hossain@museum.wa.gov.au

Eligibility to Apply

• To be eligible for appointment, applicants must have the legal right to work in Australia at the time of appointment. This may include Australian citizens, Australian permanent residents, or holders of a valid Visa that permits employment in Australia.
• A current (within six (6) months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

Pool Recruitment

This Pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent or fixed term, full-time & part-time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

Applicants found suitable in this Pool, may be considered for subsequent, similar vacancies with the WA Museum and the Department of Creative Industries, Tourism, and Sport for the duration of the Pool.

Equity and Diversity

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment. We strongly encourage Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, and young people, to apply.

The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Accessibility:  If you have any communication or access needs that require adjustments to allow you to fully participate in the application and interview process, please contact the National Relay Service on the following numbers:

• TTY/Voice calls - 133 677
• Speak & Listen - 1300 555 727
• SMS Relay – 0423 677 767