Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Lauren Ryan-Milton on (08) 6215 1277 or via email at lauren.ryan-milton@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
• corporate discounts with selected health insurance providers and access to wellness programs.
• Opportunity to contribute to diversity, inclusion and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

The Statewide Response team provides flexible frontline housing services and operational support across Western Australia, helping regions maintain service continuity and deliver positive outcomes for tenants and communities.

As the Statewide Response Team Leader, you will provide leadership, operational Oversight, and workforce management for a team of experienced housing professionals. You will work closely with regional offices and senior stakeholders to coordinate deployments, support workforce capability, monitor operational performance and contribute to continuous improvement initiatives across Housing Services.

You will:

• Lead and support a statewide team delivering frontline housing services across Metropolitan, regional, and remote locations.
• Coordinate deployment activities to support service continuity and organisational priorities.
• Monitor workforce capability, performance, wellbeing and development.
• Build productive relationships with regional offices and key stakeholders.
• Support business continuity activities during periods of workforce shortage, increased demand, and emergency response.
• Monitor operational outcomes, risks and performance measures.
• Contribute to the continuous improvements of the SWRT model and Housing Services operations.
• Promote consistent, person centred and culturally responsive service delivery practices.
• Support initiatives that strengthen sustainable tenancy outcomes and improve housing service delivery.

About the team

Housing Services Strategic Innovation leads a range of initiatives focused on improving service delivery, workforce capability, and housing outcomes across Western Australia.

The team is responsible for the development, implementation and evaluation of strategic reforms, pilot programs, and business improvement initiatives, including the Statewide Response Team (SWRT) pilot and Tenancy Support Pilot (TSP). Through collaboration, innovation and evidence-based practice, Strategic Innovation supports Housing Services to meet current and future challenges.

 About You

We are looking for a proactive and collaborative leader who enjoys working in dynamic environments and supporting teams to achieve positive outcomes.

You will bring:

• Experience leading and developing teams in a complex operational environment
• Strong stakeholder engagement and relationship management skills
• Experience managing competing priorities and operational workloads
• Strong communication, coaching, and problem-solving abilities.
• Experience supporting workforce capability, performance, and wellbeing
• The ability to analyse issues, manage risk and implement practical solutions
• Experience preparing reports, briefing materials and operational advice.
• A commitment to person-centred, culturally responsive service delivery.

 How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. Cover letter of two (2) pages addressing selection criteria of 2,5 and 6.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable)
4. A copy of your driver’s licence (Current Western Australian ‘C’ or ‘C-A’ Class Drivers Licence or equivalent)

Applicants who are shortlisted will be assessed on all the Work-Related Requirements (Selection Criteria) during the selection process.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Lauren Ryan-Milton on (08) 6215 1277 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the Pool Reference number VCID03483 for support.

We can also be contacted via the national Relay Service on the following numbers:

TTY/Voice Calls – 133677

Speak and Listen – 1300 555 727

SMS Relay – 0423 677 767

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

Currently there is one (1) full-time, fixed-term appointment for 24 months available for filling, with the possibility of extension(s). Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of Twenty-Four (24) months and may be used to fill other similar vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.