The Organisation

Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

About the job

1 x 12 month full-time fixed term opportunity with possible extension and/or permanency.

This position reports to the Service Delivery Manager and is a subject matter expert involved in all aspects of ICT Service Management, with a focus on ITIL process maturity and Major Incident Management. The role supports Technology Services to build on our strong operational foundations and work to further align our ICT Service Management policies and processes to industry best practices, such as ITIL and Essential 8.

The role has the following key focus areas:

• ICT Delivery Management - Supporting the management, improvement and maturing of ITIL processes to achieve high quality service delivery across Technology Services.
• Major Incident Management - Champion the Major Incidents and Problem Management, taking over operations for Major Incident Management within Business Hours and ensuring that at any one time a single point of contact exists throughout all Major Incidents.
• Problem Management – Ensure a strong focus on Problem Management, including hosting regular Problem Management meetings to ensure traction on investigation of root causes following through to resolution via permanent fix.

Whilst this role does not have any direct reports, it will be expected to lead, coach and develop people across the organisation through ICT changes and improvements.

We’re looking for

• A collaborative and pro-active professional with strong experience in an ICT Service Delivery, Service Management, or IT Operations
• Strong knowledge of ITIL frameworks and service management best practices
• A relationship builder with strong stakeholder management and engagement
• Someone who can coach, lead and train other teams through process change and improvements
• Strong analytical, problem-solving, and decision-making abilities.

Why You’ll Love It

• Be part of a team that’s shaping the future of ICT at Lotterywest.
• Supportive and collaborative team
• Make a positive impact on the WA community every single day.

What we Offer

Being part of Australia's only government-owned Lottery comes with a lot of responsibility, and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

• Purpose-led work in a flexible working environment
• Four weeks annual leave, with the ability to purchase additional leave.
• Additional public service holidays
• A focus on professional development
• An active wellbeing program and social calendar
• Quarterly volunteering leave entitlement
• A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Sounds like you?

We’d love to see your application, please click on the apply button and follow the prompts. You’ll need to submit a PDF version of:

1. A current resume/CV and,
2. A brief cover letter outlining your interest in the role and addressing Essential Criteria 1 & 2 from the role statement:

1. Demonstrated knowledge and experience in service delivery in an enterprise scale and diverse technology, applications and user environment, particularly in relation to leading major incident and problem management.

1. Demonstrated knowledge and experience in leading, mentoring and coaching a team of technical specialists, directly or indirectly, maturing ITIL processes and embedding a culture of continuous improvement.

We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please reach out to Michael Southee, A/Service Delivery Manager on 08 9488 6217.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact recruitment@lotterywest.wa.gov.au .

Other Important Information

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

Lotterywest may conduct further search activities at any stage of the recruitment process, if required, to supplement the field of applicants.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than six months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process.

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment. 

Substantive Statement

We celebrate diversity in all forms and strive to create a work environment where everyone feels respected, welcomed, supported and empowered to thrive. We are committed to fostering an inclusive workplace and community culture that encourages employees to be themselves.

We believe that a diverse workforce brings unique strengths, perspectives and experiences that are essential to helping us achieve our vision.

We seek and celebrate diversity and encourage applications from all backgrounds and lived experiences including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.

Stay safe online

We will only contact you from our @lotterywest.wa.gov.au email domain. We encourage you to be aware of cyber safety, and if you receive an email related to your application, not from the official domain, please send the details to recruitment@lotterywest.wa.gov.au

Late Applications

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.