The Economic Regulation Authority (ERA) is Western Australia’s independent regulator of electricity, gas, water and rail. Our purpose is to benefit all Western Australians by promoting strong economic outcomes through effective regulation and decision making. Our work is challenging, complex and sensitive; we strive to make sure current and future consumers pay no more than necessary for safe and reliable utilities.

The ERA has a strong workplace culture of innovation, working with integrity, striving for excellence, and capability building. Our people are from diverse academic and cultural backgrounds, intelligent, passionate and committed, and provide a supportive, collaborative, and collegiate team operating environment.

To find out more about the Economic Regulation Authority please visit our website  www.erawa.com.au.

What is the Role?

The ERA is seeking a Senior Information and Digital Services Officer to join us on a permanent basis within the Corporate Services team.

The Senior Information and Digital Services Officer supports the delivery and continuous improvement of information management, digital systems and technology services across the Economic Regulation Authority. The role coordinates records and information management activities, supports cyber security and information governance initiatives, and provides advice on information management systems, Microsoft 365 technologies, reporting and business applications.

The position contributes to digital and business improvement initiatives, including technology-enabled change, automation and reporting solutions, and works closely with business areas, service providers and external stakeholders to improve organisational capability, compliance and service delivery. The role also supports the development of reports, dashboards and business information to assist decision-making across the organisation.

The successful applicant will bring experience in records and information management, information governance, digital systems and Microsoft 365 technologies, together with strong analytical, communication and stakeholder engagement skills.

The role provides leadership, direction and development to the Records and Information Management Coordinator and supports the Manager Information Technology in delivering information and technology services across the ERA.

Workplace Diversity & Inclusion

We are a proud Equal Opportunity Employer, committed to cultivating a workplace that embraces diversity, inclusion, and cultural awareness. We actively support building a workforce that reflects the rich diversity of our community. 

We welcome and encourage applications from people of all backgrounds and identities. This includes Aboriginal and Torres Strait Islander people, young people, members of the LGBTQIA+ community, people with disabilities, and individuals from culturally and linguistically diverse backgrounds. 

Employee Benefits

• 12% employer contributed superannuation into a fund of your choice.
• Flexible working arrangements, including working from home.
• Generous leave entitlements which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
• Paid Parental Leave, up to 18 weeks paid and additional 34 weeks unpaid.
• Reproductive Health Leave up to 5 additional days of paid leave per year.
• Professional Development opportunities and Study leave/assistance
• Perth CBD location across the road from Perth train station
• Employee Assistance Program counselling sessions with qualified psychologists.

How to Apply?

Applications must be submitted via JobsWA. Select the ‘Apply for Job’ button, follow the instructions and provide the following documents:

• comprehensive CV tailored to the position that clearly outlines your skills, experience, and key achievements, including the contact details of two referees, preferably one being your current/most recent line manager; and 
• two-page cover letter addressing the position competencies demonstrating your skills and experience outlined in the Job Description Form (JDF).

All position competencies listed in the JDF will be assessed during the selection process. For guidance on structuring your cover letter, please refer to the Application Assistance Pack.

Ensure you allow plenty of time to lodge your application. Late, pro forma and/or emailed applications will not be accepted.

Need assistance with your application?

Contact Alice Guy, HR Consultant on (08) 6557 7939 (direct line) or email human.resources@erawa.com.au. 

We are dedicated to ensuring an inclusive, supportive, and barrier-free recruitment experience and workplace. If you require any adjustments or support during the recruitment process, please inform us. All information provided will be treated as private and confidential, and used solely to facilitate reasonable adjustments.

The ERA collects personal information to undertake our recruitment processes and for managing your employment with us. For more information see the section on data collection contained in the application assistant pack.

Closing Date: 24 September 2026 3pm (AWST). 

Want to know more about the role?

Refer to the Job Description Form (JDF) for more information, including the position competencies and organisational context.

For role-specific enquiries, contact Arpit Shah, Manager IT on (08) 6277 6902 (direct line) or email arpit.shah@erawa.com.au. Please do not call for any general enquiries related to the application process.

Subsequent Vacancies

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be appointed within a twelve-month period to similar vacancies that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note we may use external recruitment consultants to assist with the recruitment process.