Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Carol Stephenson, A/Manager Housing Services,  on (08) 6414 3158 or via email at carol.stephenson@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

While not every type of flexible work arrangement is suitable for all roles or environments, DHW supports the principle that all roles can incorporate some degree of flexibility regarding where, when, and/or how work is performed, provided this aligns with operational needs and complies with industrial agreements.

About The Role:

This position investigates complex complaints made against Public Housing Tenants and takes action to manage disruptive behaviour in accordance with departmental policy. The role also supervises the activities of Case Managers.

About You:

This role would suit candidates with an investigative mind who are committed to procedural fairness and enjoy supervising a small team.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or a recent supervisor).

1. Cover letter, outlining how you meet the following essential requirements of the role:

• Highly developed oral and interpersonal skills with the ability to conduct confidential interviews with a diverse range of people on complex, sensitive and disputed issues.
• Demonstrated supervisory skills with the ability to coach and mentor staff.
• A strong client focus with demonstrated knowledge and understanding of the issues impacting Aboriginal people and demonstrated experience in, or the ability to work and engage effectively with Aboriginal people in a sensitive manner.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Carol Stephenson, A/Manager Housing Services on (08) 6414 3158 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 8111 (select option 1) or email recruitment@dohw.wa.gov.au, quoting the reference number Pool Ref VCID03415 for support.

Currently there is one (1) permanent full-time position available for filling. The current vacancy is based in the metro area and there is no requirement to travel intrastate.  Whilst this selection process will initially be used to appoint to this vacancy, applicants assessed as suitable via this process will be placed in a Pool which may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.