CRVCID. 755519

Are you a detail-driven professional with a passion for safety, training, and continuous improvement?

Be part of a team that values respect, empathy, and excellence in patient care.

This is a Fixed Term Full Time or Fixed Term Part Time appointment, for up to 12 months, with the possibility of extension and/or permanency.

We currently have 1.0 FTE available.

• Some travel to community health sites will be required for this role.
• Flexible working hours and locations, including the option for work-from-home arrangements and afternoon shifts.

About the Role

CAHS is seeking a dedicated Quality Assurance and Training Officer to join our Security Services team. This role is responsible for reviewing security operations, identifying opportunities for improvement and developing the capability of Security Officers across hospital and community health settings. You will help ensure Security Services remain safe, effective and aligned with legislative and organisational requirements.

Reporting to the Security Manager, you will lead the review and continuous improvement of security operations across CAHS, ensuring practices align with relevant legislation, accreditation standards, policy requirements and organisational expectations.

You will identify risks, compliance issues and capability gaps, and develop practical solutions through training, procedural improvements and service development initiatives. This includes coordinating and delivering training programs, developing learning resources, engaging external training providers and subject matter experts, and ensuring Security Officers maintain the competencies required to operate in a complex healthcare environment.

Your ability to build strong relationships with security personnel, clinical teams, external stakeholders and service providers will be critical to success, as you provide specialist advice, deliver security awareness initiatives and support continuous improvement across CAHS Security Services.

Key responsibilities include:

• Conducting audits, reviews and assurance activities to assess compliance with legislative, policy and operational requirements.
• Analysing incidents, risks and performance trends to identify capability gaps and improvement opportunities.
• Developing, coordinating and evaluating training programs to support Security Officer competency and operational readiness.
• Providing specialist advice on security systems, technology, physical security and operational practices.
• Developing and maintaining procedures, guidelines and training resources that support contemporary security operations.
• Collaborating with clinical teams, stakeholders and service providers to strengthen security capability and awareness.
• Making recommendations that improve security performance, compliance and service delivery.

If you have significant experience in the design, implementation and evaluation of training and quality improvement processes within a large and diverse organisation, we encourage you to apply! An understanding of security operations in a healthcare setting is of benefit.

About our Team

The Security Team at the Child and Adolescent Health Service (CAHS) plays a crucial role in maintaining a safe and secure environment across Perth Children’s Hospital (PCH) and other CAHS sites including emergency departments, mental health areas, and community health facilities. Dedicated to protecting staff, patients, and visitors from violence and aggression, they work closely with clinical teams, allowing healthcare professionals to focus on delivering exceptional care to children and young people.

The team undergoes comprehensive site-specific and internal training, including clinical de-escalation and security-specific techniques, ensuring they are well-prepared to handle a wide range of situations effectively.

Their responsibilities include responding to emergency codes, duress alarms, and other urgent situations throughout the hospital and its premises. They also manage security systems, oversee access control, and conduct regular patrols. Additionally, the team handles incidents requiring law enforcement involvement and is responsible for the hospital's helicopter landing operations.

How to apply

We welcome your application via the ‘Apply for Job’ button at the bottom of this page. Please ensure the email address provided is actively monitored as it will serve as the primary communication channel throughout the recruitment process. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation. Your application should contain the following:

• A current resume demonstrating appropriate education, training, qualifications, experience and level of competency. Please ensure any paediatric experience is clearly documented.
• A response to the selection criteria addressing Essential Selection Criteria 1,3 and 4 as per the Job Description form in a maximum of 2 pages.  View the applicant information package and Job Description Form (JDF) attached for more information, including the selection criteria).

(Please note that examples of how you have applied your skills, knowledge and experience help to demonstrate that you have met the selection criteria).

• The name, email and contact details of two referees who can be contacted to provide a confidential report. (we will contact you and seek your confirmation prior to contacting your listed referees).

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Selection Criteria: Please see the attached Job Description Form.

Role related questions:
We encourage you to contact Steven Hayward on phone 0484 933 034
or email steven.hayward@health.wa.gov.au with any specific questions related to this role.

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. 

Sponsorship is not currently available for this position.

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within CAHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

About CAHS 

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).  

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area. 

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here 

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert. 

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview. 

You can reach the team via CAHS.talentacquisition@health.wa.gov.au or by calling 08 6456 0321. All enquiries will be treated confidentially. 

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.