Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

Are you an organised and analytical professional who enjoys improving processes, maintaining quality standards and supporting operational success?

Join a collaborative team where your planning, coordination and problem-solving skills will help drive efficient, high-quality service delivery and continuous improvement.

We are seeking to establish a pool of suitable Level 4 Quality and Resource Coordinators and Level 5 Senior Quality and Resource Coordinators.

There is currently one (1) Level 5 Senior Quality and Resource Coordinator fixed term position available, with the possibility of extension and or permanency.

About the Roles

Senior Quality and Resource Coordinator Level 5

As the Senior Quality and Resource Coordinator, you will be instrumental in ensuring the right resources are in place to meet operational priorities while maintaining high standards of quality, compliance and service delivery. You will lead workforce planning and forecasting activities, monitor performance and productivity, and provide data-driven insights that support informed decision-making and continuous improvement.

Partnering with internal and external stakeholders, you will champion quality assurance processes, identify opportunities to enhance efficiency and effectiveness, and help build team capability through coaching, support and the implementation of best-practice procedures. Your work will directly contribute to achieving business objectives, meeting performance targets and delivering consistent, high-quality outcomes.

The suitability requirements for this role are:

• The essential criteria outlined in the attached JDF (00028304); and
• Deliver on high leverage areas by identifying what matters most, driving objectives forward with determination and demonstrating resilience in the face of challenges.

Quality and Resource Coordinator Level 4

As the Quality and Resource Coordinator, you will support the delivery of high-quality services through effective workforce planning, resource coordination and quality assurance activities. You will monitor workloads, analyse performance data and provide reporting and insights to support operational decision-making and achievement of service targets.

Working closely with internal and external stakeholders, you will contribute to continuous improvement initiatives, support compliance with legislative and organisational requirements, and help build team capability through training and guidance. Your work will play a key role in driving consistent, efficient and customer-focused service delivery.

The suitability requirements for this role are:

• The essential criteria outlined in the attached JDF (00028179); and
• Deliver on high leverage areas by identifying what matters most, driving objectives forward with determination and demonstrating resilience in the face of challenges.

For further information about the roles, we encourage you to review the attached Job Description Form (JDF) and contact Ravi Ghodasara, Manager Resource Planning on 0438 203 574 or via email at Ravi.Ghodasara@transport.wa.gov.au.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the DTMI. 

About you

• Understands how effective workforce planning and resource coordination contribute to achieving business and service delivery outcomes.
• Can confidently prepare reports, procedures and other written documentation, translating information into clear and practical recommendations.
• Builds strong relationships and communicates effectively with a diverse range of stakeholders.
• Enjoys analysing information, identifying opportunities for improvement and solving complex operational challenges.
• Thrives when balancing autonomous work with collaboration, contributing positively to team success and shared objectives.
• Takes a proactive approach to quality assurance and compliance, ensuring work is delivered in line with legislative, policy and procedural requirements.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• A fabulous employee assistance program with a range of services and support channels
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Work for an innovative Government agency with limitless long-term career prospects.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.  

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format.

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2.  A two (2) page summary responding to the following question(s) for the role you are applying for, outlining how your skills and experience demonstrate your suitability against the advertised suitability requirements, with reference to the JDF.

Senior Quality and Resource Coordinator Level 5

Question 1.

Describe your experience applying contemporary workforce management principles in a large customer service or contact centre environment. Include examples of workforce forecasting, scheduling, capacity planning, resource optimisation, and the workforce management systems you have used, outlining your level of expertise and responsibilities. As part of your response, describe how you worked with stakeholders, applied relevant quality assurance principles, policies, procedures or legislative requirements, and contributed both independently and as part of a team to achieve workforce planning outcomes.

Question 2.

Provide examples of how you have analysed workforce and operational performance data to prepare statistical reports, dashboards, recommendations or business insights for management. Include details of the tools used, the outcomes achieved, and how your analysis informed decision-making, service delivery improvements or workforce planning strategies.

Quality and Resource Coordinator Level 4

Question 1.

Describe your experience in workforce/resource planning. Include details of the workforce management systems you have used, your level of proficiency, and how you have applied these systems to support workforce forecasting, scheduling, resource allocation and workload management. As part of your response, outline how you have worked with stakeholders, applied relevant policies, procedures, quality assurance principles or legislative requirements, and contributed both independently and as part of a team to achieve workforce planning outcomes.

Question 2.

Provide examples of your experience in a customer service or contact centre environment analysing operational data and preparing statistical reports. Describe how you interpreted data, identified trends, and used insights to support service delivery outcomes, performance targets or business improvements.

Please specify which role you are applying for, the Level 4 role, the Level 5 role, or both. If applying for both roles, only required to address the questions for the Level 5 role.

Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. 

Applications for this opportunity close at 3pm on 21 Sep 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

Shortlisted applicants will be invited for interviews to be further assessed against the suitability requirements of the role.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.